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setting up my email on new laptop

Gwen1
Newbie
Posts: 3
Registered: ‎05-02-2022

setting up my email on new laptop

I am having trouble setting up my Plusnet email on new laptop.  Original and long-standing email account is functioning on old laptop and I receive my messages, but after countless times to set it up on new laptop found that I now only receive Plusnet account correspondence.  I presume my settings are wrong when I try and set up on new laptop.

How can I resolve the issue? I have forgotten password for functioning account so my password resets only end up with second (Plusnet-only mail) showing up. Be glad of any help. 

11 REPLIES 11
jab1
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Registered: ‎24-02-2012

Re: setting up my email on new laptop

@Gwen1 Welcome to the forums. Are you trying to set up mail on a client - if so, which one?

John
Gwen1
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Registered: ‎05-02-2022

Re: setting up my email on new laptop

Thanks John - I'm using (or trying to) set up on Outlook

jab1
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Registered: ‎24-02-2012

Re: setting up my email on new laptop

OK, @Gwen1 . Presumably your 'old' machine also used Outlook? If so, try duplicating the settings on the new one. I know little about the program itself, having never used it, but from what I have read, the later releases can be pigs to set up, as they are programmed to 'help' you, by guessing and implementing the wrong settings.

As I understand it, there is an option at the start of setup to select 'manual' or 'automatic' - I would suggest selecting manual. Also, are you setting up as an IMAP or POP3 client?

John
Gwen1
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Posts: 3
Registered: ‎05-02-2022

Re: setting up my email on new laptop

Thanks again - yes, my old machine is using Outlook - I can duplicate the settings/ports etc it's just that I don't have the password for the 'old' account (it's embedded) and any password resets I've tried have not worked. It's an IMAP account from what I can see

jab1
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Re: setting up my email on new laptop

I'm not doubting you when you say the password is embedded - into what? - but I have never heard of that, every email client I have set up needs the pw associated with the email account you create, which includes the password creation.

As I said, I haven't used Microsoft programs for many, many years, so am totally out of touch with their implementation.

John
MisterW
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Re: setting up my email on new laptop

John, i think what @Gwen1  is saying is that the 'old' email client has remembered the password.

If the email account is a 'secondary' plusnet mailbox then its password can be set from manage my mail https://www.plus.net/manage_my_mail ( you'll need to login ) and then select the 'mailboxes' tab. If its a secondary one then the 'edit' link will be available to enable the password to be reset

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: setting up my email on new laptop

Good point, @MisterW . In that case, the main account password is the same as the users 'Account' password, or have I been away for too long?

As an aside, and not directed at @Gwen1 , I despair of the number of people who do not keep a separate record of such important data as passwords. I know Firefox keeps 99.9% of them, but I still have a physical, written record and a 'Word' list.

John
MisterW
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Re: setting up my email on new laptop

In that case, the main account password is the same as the users 'Account' password, or have I been away for too long?

That's correct.

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Baldrick1
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Re: setting up my email on new laptop


@jab1 wrote:

… I despair of the number of people who do not keep a separate record of such important data as passwords. I know Firefox keeps 99.9% of them, but I still have a physical, written record and a 'Word' list.


In a separate vein I despair of those who use IMAP and leave important emails on a free email service to which, for many reasons, they may either temporarily or permanently lose access, without downloading or printing a copy. 

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jab1
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Re: setting up my email on new laptop

One reason I don't use IMAP for my main account(s), another being that you have restricted storage if using an ISP account, leading to the regular cries of 'I've lost my emails!'.

John
Townman
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Re: setting up my email on new laptop


@Gwen1 wrote:

Original and long-standing email account is functioning on old laptop and I receive my messages, but after countless times to set it up on new laptop found that I now only receive Plusnet account correspondence.


This is somewhat scant on details, but reading between the lines, one might surmise...

  1. The old laptop is setup as a POP3 client
  2. The old laptop has more than one Plusnet mailbox (default and a secondary address) being drawn into a shared POP3 folder
  3. The new laptop has only had the default email address configured (to where service notices are sent)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.