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Email problems - old madasafish

lolly9416
Dabbler
Posts: 11
Thanks: 2
Registered: ‎29-10-2021

Email problems - old madasafish

This seems to be happening more and more oftern now but I have an old madasafish account and yet again we are not receiving emails and can't send any. I've even tried logging into plusnet and all I receive is an error message as follows:

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.
 
Does anybody know if plusnet is having issues again?
12 REPLIES 12
jab1
Legend
Posts: 16,943
Thanks: 5,407
Fixes: 253
Registered: ‎24-02-2012

Re: Email problems - old madasafish

@lolly9416 I suspect they are - my Mailwasher program can't connect either.

John
stephenwood74
Dabbler
Posts: 12
Thanks: 1
Registered: ‎08-08-2018

Re: Email problems - old madasafish

yep just noticed this too on my old freenetname account. send/receive error

ecosys
Newbie
Posts: 3
Registered: ‎09-02-2022

Re: Email problems - old madasafish

Same problem here, sending through relay.plus.net for own email domain. Incoming seems ok.
Baldrick1
Moderator
Moderator
Posts: 11,664
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Registered: ‎30-06-2016

Re: Email problems - old madasafish

@ecosys et al.

See https://plusnet.servicestatus.net/plusnet/status

I assume these legacy accounts are located on the same servers

 

 

Moderator and Customer
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ecosys
Newbie
Posts: 3
Registered: ‎09-02-2022

Re: Email problems - old madasafish

This gets worse. Just tried to report this problem. Online support ‘leave a message‘ is not working. Chat option just a robot trying to fix orders. Phone 0800 number given is not recognised! Seems no way to tell them. Let’s hope they read this thread.
jab1
Legend
Posts: 16,943
Thanks: 5,407
Fixes: 253
Registered: ‎24-02-2012

Re: Email problems - old madasafish

They are aware, @ecosys  - see @Baldrick1 's post above.

John
ecosys
Newbie
Posts: 3
Registered: ‎09-02-2022

Re: Email problems - old madasafish

Thanks for link to service status. See it tells us next update will be 4:30! At least they know about it.
jab1
Legend
Posts: 16,943
Thanks: 5,407
Fixes: 253
Registered: ‎24-02-2012

Re: Email problems - old madasafish

MAY be fixed - webmail works, and Mailwasher not complaining.

John
Greeners65
Hooked
Posts: 6
Thanks: 1
Registered: ‎31-10-2021

Re: Email problems - old madasafish

I've had troubles since Monday PM with my Totalise account.....could this be part of the same issue ?  I can't log onto Plusnet webmail or Madasafish account

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Email problems - old madasafish

My email is working but the main site is still down.

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jab1
Legend
Posts: 16,943
Thanks: 5,407
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Registered: ‎24-02-2012

Re: Email problems - old madasafish

Probably related - but we'll never know. Never visit the main site, so I wasn't aware.

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Email problems - old madasafish

Hello @lolly9416

Really sorry to hear that you're having issues with your email service, we have been having a few issues with our emails and website this afternoon which might have been the cause of some of your issues.

I'm not aware of any other widespread issues to be honest.

 Adam
 Plusnet Help Team - Leeds