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problems deleting emails from server

outinthesticks
Grafter
Posts: 66
Thanks: 6
Registered: ‎15-01-2008

problems deleting emails from server

I've had a number of emails from Plusnet asking me to reduce the size of my mailboxes. When I log on to webmail, it says "loading' for a few minutes then says 'server error unable to send fetch command'. This happens to each of the three mailboxes. It would be great if there was an easy way of doing this instead of it being such a time-consuming and problematic hassle every time.

7 REPLIES 7
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,568
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: problems deleting emails from server

Hey there @outinthesticks sorry to hear about the issues with webmail. Can you try the below and see if it helps. It doesn't always but it's worth a try.

 

Log into webmail
On the inbox list screen select LIST OPTIONS which is the little grid icon on the left of the column title bar
Set sorting column to NONE
Click save

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: problems deleting emails from server


Moderator's Note

This topic has been moved from Broadband to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

outinthesticks
Grafter
Posts: 66
Thanks: 6
Registered: ‎15-01-2008

Re: problems deleting emails from server

thanks Will, yes it does help in that it the contents of the mailbox now loads. But I can only delete a screen-full at a time, if I select all messages and try to delete the lot I get server error messages and they stay where they are. So it is a painfully slow process! Either I'm doing something wrong or there must surely be a better way.

outinthesticks
Grafter
Posts: 66
Thanks: 6
Registered: ‎15-01-2008

Re: problems deleting emails from server

24 hours on and still struggling with the largest mailbox. I have moved 2000+ messages to the deleted items folder but when I try to empty folder I get a server error message. And it is really not helpful to get an email from Plusnet this morning saying that my mailbox is full! I'm trying to sort it out and some practical advice and suggestions would be most appreciated. 

MisterW
Superuser
Superuser
Posts: 15,420
Thanks: 5,939
Fixes: 423
Registered: ‎30-07-2007

Re: problems deleting emails from server

You can delete the messages without moving to the trash folder by holding down the shift key when selecting delete.

Just be careful because once deleted this way there is no 2nd chance!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

outinthesticks
Grafter
Posts: 66
Thanks: 6
Registered: ‎15-01-2008

Re: problems deleting emails from server

Thanks but the emails are already in the deleted items folder and I can't see a delete option as such. Currently I'm trying to mover a screenful at a time to the junk folder and empty that. Though its taking an age. 

Townman
Superuser
Superuser
Posts: 23,286
Thanks: 9,777
Fixes: 162
Registered: ‎22-08-2007

Re: problems deleting emails from server

Culling mailbox contents

If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.

If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!

Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...

  1. Flag the message for deletion instead of delete
  2. If moving messages to "Deleted Items" fails, permanently delete them
  3. Compact Inbox on logout

Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.

Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.

 

Also note that within webmail you can change the number of items displayed per page ... but do not make it too large as that impacts performance.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.