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log in help

steveianson
Newbie
Posts: 2
Registered: 09-01-2017

log in help

I have had my Plusnet email and the same computer for years. I have alway use an email app. I have a new computer and am trying to log into Plusnet mail via webmail. If I log in with the address xxxx it log me in as xxxx@xxxx.plus.com. I use the email address yy@xxxx.plus.com. What username do I use to log in?

3 REPLIES
Moderator
Moderator
Posts: 18,428
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: log in help

For the default email address you log in using the same login details as for the Member Centre (<username>:<password>)

 

If it is for a mail box you have setup you use <username+mailboxname>:<mailboxpassword>

 

So in your example above you enter xxxx+yy and use the password you set up for that mail box.

 

Hope that helps.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

steveianson
Newbie
Posts: 2
Registered: 09-01-2017

Re: log in help

Many thanks for the prompt reply Mav. Just to clarify you put a + symbol between xxxx+yy, should this be a space or @.

Moderator
Moderator
Posts: 18,428
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: log in help

Yep, just the '+' sign.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still