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iphone

julie1
Newbie
Posts: 1
Registered: 20-08-2011

iphone

on my iphone i can receive emails but cannot send/reply to any, any suggestions  Angry
Dick:green Poll, created in error removed.
3 REPLIES
Superuser
Superuser
Posts: 9,455
Thanks: 794
Fixes: 52
Registered: 06-04-2007

Re: iphone

Welcome to the forums.  Smiley
Are you by any chance with 3 mobile? If so the comments in the topic connecting ipnone4 to plusnet might help.
David
matzy
Newbie
Posts: 1
Registered: 11-10-2011

Re: iphone

What error message, if any, do you get when you try to send or receive?
Have you read through the guide on the website here for setting it up on a phone?
I have the same problem, by the way.  I have followed the guide and it seems to be something wrong with the SMTP username/password for me.
I get this error message:-
"The user name or password for "SMTP:username@relay.plus.net" is incorrect"
I have tried all combinations and they dont seem to work - I thought it just needed to be the same as the username and p/w I use to log in to the website?  SSL is off ... I am not sure on the Port 25 thingy, but I am not with 3 mobile.
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: iphone

@matzy, who is your mobile provider and would I be correct to assume that you're trying to send using your data connection, or are you using Wi-Fi?
Quote from: matzy
"The user name or password for "SMTP:username@relay.plus.net" is incorrect"

You are entering just 'username' as the username aren't you? i.e. you're not entering 'username@relay.plus.net'?
I've tested SMTP auth on your account and it definitely works!
ehlo relay
250-outmx05.plus.net Hello relay [84.93.217.165]
250-SIZE 104857600
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP
auth login
334 VXNlcm5hbWU6
bW******
334 UGFzc3dvcmQ6
aGVuZH******
235 Authentication succeeded

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵