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email help

paulat
Newbie
Posts: 7
Registered: 09-03-2010

email help

my broadband has been activated  i can send emails  but the people i sent them to cannot send them back to me saying the delivery failed permanently from their end
5 REPLIES
David_W
Rising Star
Posts: 2,297
Thanks: 30
Registered: 19-07-2007

Re: email help

Have you set up the email address correctly in your mail client? It should be anything@username.plus.net if you have a catch-all email.
198kHz
Aspiring Champion
Posts: 3,482
Thanks: 418
Fixes: 11
Registered: 30-07-2008

Re: email help

@paulat  Are you using an email client on the computer, or Plusnet's webmail?
Remember you are unique - just like everyone else
SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: email help

Quote from: dgwebb
Have you set up the email address correctly in your mail client? It should be anything@username.plus.net if you have a catch-all email.

plus.com not plus.net?  The setup documents say it should be username.plus.com.
My email doesn't work so I'm just looking for clues! 
John
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: email help

The default email address is usually firstname@username.plus.com where firstname is the first name of the account holder and username is (you guessed it) the user name for the account.
The Manage My Mail tool https://portal.plus.net/manage_my_mail shows mailboxes (including catchall if active) that are set-up for the account.
David
David_W
Rising Star
Posts: 2,297
Thanks: 30
Registered: 19-07-2007

Re: email help

My bad, I'm with F9 so mines @username.force9.co.uk so I figured plusnet would be @username.plus.net cause it makes more sense to me Cheesy