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email for plusnet still working

jab1
Legend
Posts: 17,105
Thanks: 5,489
Fixes: 255
Registered: ‎24-02-2012

Re: email for plusnet still working

I would wait for @Dan_the_Van  -he knows more than me about this, these days.

Just a thought - Have you got authentication set as advised by Dan?

John
madtoyman
Newbie
Posts: 9
Registered: 3 weeks ago

Re: email for plusnet still working

do you mean these settings?

jab1
Legend
Posts: 17,105
Thanks: 5,489
Fixes: 255
Registered: ‎24-02-2012

Re: email for plusnet still working

No - somewhere in the settings, there should be an option for authentication, but again, wait for @Dan_the_Van  - I don't know where it is on that client.

John
Dan_the_Van
Aspiring Hero
Posts: 2,563
Thanks: 1,161
Fixes: 73
Registered: ‎25-06-2007

Re: email for plusnet still working

Hi bit late replying, unless already done so
you need to uncheck
"Require login using Secure .." (SPA)
HTH
Dan_the_Van
Aspiring Hero
Posts: 2,563
Thanks: 1,161
Fixes: 73
Registered: ‎25-06-2007

Re: email for plusnet still working

@madtoyman 

Are you still able to login into webmail this should prove your username/password pair.

You can test if you can contact the plusnet mail server using telnet 

telnet mail.plus.net 995 (telnet may need to be enabled for your windows installation)

or a windows power shell command TNC (Test Network Connection) 

TNC mail.plus.net -Port 995 TcpTestSucceeded : True would be a positive test

HTH

Townman
Superuser
Superuser
Posts: 23,044
Thanks: 9,636
Fixes: 160
Registered: ‎22-08-2007

Re: email for plusnet still working

This generic guidance might be of assistance.

 

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.