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e mail down yet again

aketheridge
Hooked
Posts: 5
Thanks: 5
Registered: ‎03-02-2017

e mail down yet again

 e mail down again,have tried squirrel mail but can see emails,92 of them but cannot access them,mighty cheesed off with the migration to greenby.will migrate myself to another provider methinks

9 REPLIES 9
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,006
Thanks: 1,317
Fixes: 55
Registered: ‎24-07-2014

Re: e mail down yet again

There was a minor issue earlier today causing degraded performance. We expect a return to normal this morning. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kenm
Rising Star
Posts: 142
Thanks: 19
Fixes: 2
Registered: ‎03-07-2014

Re: e mail down yet again

Greenby is still like watching paint dry , i sit there for ages waiting for it to open, then same again wating to show any emails ,

still sitting waiting for it downloading , then we go into refreshing , then a red box server error Huh 

IS IT JUST ME i have raised tickets to Greenby about their slowness, on a good day it can take up to 10-15 seconds to open a email, the same again to put it into trash, try to open next email but still putting last one into trash for ages.

Greenby says it must be me, as they have checked and everything is ok their end,

told me to use IN PRIVATE window to speed up, tried that but it was even slower

Tickets been open over a month now they just don't bother to come back

kenm
Rising Star
Posts: 142
Thanks: 19
Fixes: 2
Registered: ‎03-07-2014

Re: e mail down yet again

Finally managed to get into Greenby

Composed an email ( dont send many ) to an icloud address

returned as undeliverable

tried again 

rehost mx01.mail.icloud.com[17.42.251.62] said: 554
    5.7.1 [BS01] Message rejected due to local policy. Please visit
    https://support.apple.com/en-us/HT204137. Txn ID
    0bae1d9f-0a6e-4bc7-945d-d8dc3cba87c5 (in reply to end of DATA command)turned as undeliverable

pvmb
Seasoned Pro
Posts: 1,307
Thanks: 233
Fixes: 11
Registered: ‎12-02-2014

Re: e mail down yet again


@plusnettony wrote:

There was a minor issue earlier today causing degraded performance. We expect a return to normal this morning. 


Aye!

"We..."

But, for the majority complaining on here it's all much simpler: "It's Greenby!" - Whatever "it" is...

kenm
Rising Star
Posts: 142
Thanks: 19
Fixes: 2
Registered: ‎03-07-2014

Re: e mail down yet again

After earlier post of 2 attempts at sending from Greenby to icloud address both returned as undeliverable.

the recipient was waiting at other end for document  (messaging by phone) that it was not received.

Luckily i also have a freebie AOL account so transferred document to there sent it , it arrived instantley 

all done in a few seconds by AOL 

I suppose at least i have about 18 months before i have to pay for Greenby, will it ever get better after all migrations finished ? ? ?

cannot take that chance if it does not , need to be settled somewhere better, been with Plusnet nearly 15 years , just renewed broadband best in my area, but not looking forward to having to change everything. I must admit email is not ( in my family) used as much my children all use mobiles and my grandaughters the same dont think they even have an email address

KenM

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,006
Thanks: 1,317
Fixes: 55
Registered: ‎24-07-2014

Re: e mail down yet again

This looks to be a similar issue to the Hotmail one raised. It's something I keep talking about and hope to see improvement on.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kenm
Rising Star
Posts: 142
Thanks: 19
Fixes: 2
Registered: ‎03-07-2014

Re: e mail down yet again

I am only a very basic email user 

I must admit the service from Greenby is disgusting and its hard work just to log in and check receipts 

from ebay or amazon etc and delete all the junk/scams that arrive daily

I must admit i really feel SORRY for the people on here who cannot do anything with their service and 

some of them are having to pay ! ! ! 😠

kenm
Rising Star
Posts: 142
Thanks: 19
Fixes: 2
Registered: ‎03-07-2014

Re: e mail down yet again

Finally managed to get logged into Greenby this morning usual slowness  ( I think the paints dry now )

spent minutes trying to delete 4  scam emails

YOU PERVERT I HAVE RECORDED YOU from my own address

thought they had gone been quite for a few days 😂

redsox9
Pro
Posts: 306
Thanks: 129
Fixes: 4
Registered: ‎04-06-2016

Re: e mail down yet again

@kenm wrote: YOU PERVERT I HAVE RECORDED YOU from my own address

Others have been called worse names on Greenby. It comes with the territory.