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cannot access emails in Suffolk

FIXED
grabba
Hooked
Posts: 6
Registered: ‎10-11-2021

cannot access emails in Suffolk

Have tried to access emails through pc and mobiles .No luck all morning

16 REPLIES 16
jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: cannot access emails in Suffolk

Fix
bluewhale
Rising Star
Posts: 924
Thanks: 22
Registered: ‎30-07-2007

Re: cannot access emails in Suffolk

all very well pointing to that link, but it has had no updates, no timeline, no explanation

now midday and this is a serious loss of service for many of us

jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: cannot access emails in Suffolk

@bluewhale From my experience, that is all you will get from PN, although when it is resolved (and we don't and won't know what the problem is), that link should be updated to advise.

John
Ausiemate
Dabbler
Posts: 11
Registered: ‎30-10-2016

Re: cannot access emails in Suffolk

Having the same problem. Can't log in to email on Plusnet website either?

Ausiemate
Dabbler
Posts: 11
Registered: ‎30-10-2016

Re: cannot access emails in Suffolk

Updated at 1000 to say still having problems and taking longer to fix than hoped for!

Dancer2
Dabbler
Posts: 21
Thanks: 2
Registered: ‎26-11-2009

Re: cannot access emails in Suffolk

Me neither....so inconvenient!

JonoH
Community Gaffer
Community Gaffer
Posts: 4,317
Thanks: 7,422
Fixes: 153
Registered: ‎29-09-2011

Re: cannot access emails in Suffolk

Sorry that you're still having problems. We're working on resolving this and will update the main thread once we expect services to resume as normal.

To be clear though, there should be no loss of your mail once service is restored.

 Jono H
 Plusnet Community Manager
C1Rider
Grafter
Posts: 147
Thanks: 3
Registered: ‎06-01-2015

Re: cannot access emails in Suffolk

Something to do with DNS / proxy settings, although I doubt that info will help anyone !

Regards..

 

jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: cannot access emails in Suffolk

Interesting, @C1Rider - where did you find this?

John
C1Rider
Grafter
Posts: 147
Thanks: 3
Registered: ‎06-01-2015

Re: cannot access emails in Suffolk

e_mail access via liveperson <> smarty dns, that's were my access falls over.

Regards..

 

jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: cannot access emails in Suffolk

@C1Rider OK, thanks.

John
g10vanni
Dabbler
Posts: 19
Thanks: 1
Registered: ‎21-07-2016

Re: cannot access emails in Suffolk

I'm having the same problems up in Stirling, Scotland keeps asking for my password which I fill in and then get an incorrect passowrd message

jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: cannot access emails in Suffolk

grabba
Hooked
Posts: 6
Registered: ‎10-11-2021

Re: cannot access emails in Suffolk

Have lost 12 hours worth of emails Wednesday midday onwards