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Your mailbox was deleted.

theoule
Grafter
Posts: 81
Registered: 31-07-2007

Your mailbox was deleted.

I left plusnet on 3rd October, got emails this morning saying "Your mailbox was deleted" 
I've just checked, and webmail still works, but will this continue?
5 REPLIES
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Your mailbox was deleted.

To keep the email account you have to have an active account, when you left you should have downgraded.  But not sure if they still have a dialup account you could have used for that, plus a bit late now.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Your mailbox was deleted.

I did ask for the account to be kept as an email account.  I got this reply from plusnet when I cancelled the account
"Once your broadband service migrates to your new provider, your account will be downgraded to an email only service which is free of charge."
I can still log in to webmail, but in view of this mornings email, I'm not sure how long this will work.
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Your mailbox was deleted.

Well, I just attempted to log in on webmail, and I get login failed.
How do I contact someone to get this reinstated?
I can't log in to the member centre now, my account is closed.
Community Gaffer
Community Gaffer
Posts: 13,162
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Your mailbox was deleted.

Drop me a PM containing your username and I'll sort it out for you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Your mailbox was deleted.

thanks, all working again now.