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You exceeded your mail quota?

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Scotty12
Hooked
Posts: 5
Registered: ‎13-08-2019

You exceeded your mail quota?

Good afternoon,
Hoping someone can help please?

Just recently I have been getting the message attached about I have exceeded my mail quota. I do not understand this as I have little email in my folders.

Please could someone help so I stop getting this message? I do not know what to do to solve.

 

Many thanks,

Simon.

11 REPLIES 11
jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: You exceeded your mail quota?

Fix

That message looks to have come from you to you - I suspect your email address has been hacked.

Do you have the full header?

John
Scotty12
Hooked
Posts: 5
Registered: ‎13-08-2019

Re: You exceeded your mail quota?

Hi John,

Thanks for your reply. I never thought of my email being hacked. I cannot access any more information on the email so I guess you are correct.

I've just set up a rule to put it in trash.

 

Thanks again,

Simon.

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: You exceeded your mail quota?

Simon, what email program are you using? There is usually a 'full header' option on such applications.

John
Scotty12
Hooked
Posts: 5
Registered: ‎13-08-2019

Re: You exceeded your mail quota?

I am using Outlook on Office 365 John.

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: You exceeded your mail quota?

OK, Simon. Never used that program, but if it has a set of options along the top  clicking the 'View' tab should give you the option of selecting an 'All' or 'normal' display.

John
Townman
Superuser
Superuser
Posts: 23,051
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Registered: ‎22-08-2007

Re: You exceeded your mail quota?

Open the mail item.

 

Click FILE and select PROPERTIES - the bottom button displays the headers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Scotty12
Hooked
Posts: 5
Registered: ‎13-08-2019

Re: You exceeded your mail quota?

So sorry for the late reply. Hadn't seen it for a while and it's just popped up again. Here is what is under view / properties.
Thanks,

 

Simon.

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: You exceeded your mail quota?

@Scotty12 As @Townman says, to get the source of the email - which is what we are interested in - click 'file' on the item as shown in your first image in this topic, and then 'properties' on the resulting drop-down menu.

John
Scotty12
Hooked
Posts: 5
Registered: ‎13-08-2019

Re: You exceeded your mail quota?

Thanks again John,
That is exactly what I have done and the end result is attached. As you can see there is nothing in the headers. A strange one I'm sure!

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: You exceeded your mail quota?

That is weird! As I said earlier though, I haven't used a MS mail  program for many years, so I will leave it to @Townman to try and help you.

John
Townman
Superuser
Superuser
Posts: 23,051
Thanks: 9,642
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Registered: ‎22-08-2007

Re: You exceeded your mail quota?

This is more than weird!

From the first screen image, this email appears to have come from you, sent to you.

From the second screen image, this looks like an email which has been nether sent nor received.

 

What anti virus software are you running?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.