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Incoming email is reported bounced

inkyfingers
Dabbler
Posts: 14
Registered: ‎16-02-2011

Incoming email is reported bounced

I have been sent a report from the owners of  @e.email that mail to me at my plusnet email address is being returned to them but I am not being notified.

I also have an email address with them (myself@e.email) email from this address gets though to my plusnet email address fine.

A machine sent "reset password link" never arrives. Machine sent notifications never arrive.

I do not seem to see the way to open a support ticket -- perhaps I'm looking in the wrong place ?

TIA for any help.

7 REPLIES 7
inkyfingers
Dabbler
Posts: 14
Registered: ‎16-02-2011

Re: Incoming email is reported bounced

I have been in touch with the other email service provider and given them a secondary email address.

 

Meanwhile it looks as if Plusnet has allowed 5 machine sent emails through since the day after my original post.

inkyfingers
Dabbler
Posts: 14
Registered: ‎16-02-2011

Incoming email is bounced - Reopened

Really this should be dealt with by means of a Support ticket, but I do not seem to see the way to open a such ticket.

When I try to send email from my mobile to my email address @plusnet the email is being bounced by Plusnet without informing me.

 

This is an example bounced email

 

 

Return-Path: <xx_myself@e.email>
Received: from authenticated-user (mail3.ecloud.global [127.0.0.1]) (using
 TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange
 X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256) (No
 client certificate requested) by mail3.ecloud.global (Postfix) with ESMTPSA
 id 9B0F7883182 for <xx_myself@xx_myusername.plus.com>; Thu,  6 Apr 2023 00:57:42
 +0000 (UTC)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=e.email; s=mail3;
	t=1680742663;
	h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
	 to:to:cc:mime-version:mime-version:content-type:content-type:
	 content-transfer-encoding:content-transfer-encoding;
	bh=RBYoYMhjYNSSWrjRCb42M9ys0qNUZRKlT5IkT+LWCyU=;
	b=2XgJWMKlR8/T/4PZmEeixB6VJuFSDcUSkyy88Uh0RMj81rIBBfaA0r9Ne8xn8A8emiruzG
	CHFHwTgfiJms3R+WaCIUnYyM3uM/MJR31StI68z6bAN0aOY3HGm/1JIdsKfNAg0p2YYNQv
	2nW3QSXZ683hz8ATOnTtoZX6mxkX3jE=
Date: Thu, 06 Apr 2023 01:57:39 +0100
From: xx_myself@e.email
To: My Own Name <xx_myself@xx_myusername.plus.com>
Subject: Repo T
Message-ID: <78B432F5-8186-47B5-AE83-FAAAE924E4CC@e.email>
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary=----4VFDO32MEEMEJ6YWCLU2VRBJF1NY7A
Content-Transfer-Encoding: 7bit
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=e.email;
	s=mail3; t=1680742663;
	h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
	 to:to:cc:mime-version:mime-version:content-type:content-type:
	 content-transfer-encoding:content-transfer-encoding;
	bh=RBYoYMhjYNSSWrjRCb42M9ys0qNUZRKlT5IkT+LWCyU=;
	b=di5LNfldH3EDQd9656NQuJOqb7vxvHyEipWn/dc2azvMcA6PaceDwexzt2TIp814kWvVww
	eE0WkhljDBry39D7MsbPYFUPQuNkp2TegSN3IPEcYMz6VMHTU1ePEeez1Wr19fbcVn5vy6
	CD4DyktUu0BaBXImxCGcF41oCaRb3UM=
ARC-Seal: i=1; s=mail3; d=e.email; t=1680742663; a=rsa-sha256; cv=none;
	b=kjCmAzdMU7OsPJ7gc6VTUn5/90JNyroKSyIt43sRK4YhmYprzYyV/nea5DW+1Bkpy04Npq
	U1suQuN1wU3TdvWKF1v+PmUR1H+r7/XGhI1S5amLUubsz0DsJ1esW2FGL6DNzLgd/Qk7Bz
	s3dWaX1+3MGXC4y6KbSl/oLoXlQNPZo=
ARC-Authentication-Results: i=1;
	mail3.ecloud.global;
	auth=pass smtp.mailfrom=xx_myself@e.email


------4VFDO32MEEMEJ6YWCLU2VRBJF1NY7A
Content-Type: text/plain;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

https:*//gitlab=2Ee=2Efoundation/e/os/android/-/tree/v1-t
-- Sent from /e/ Mail=2E
------4VFDO32MEEMEJ6YWCLU2VRBJF1NY7A
Content-Type: text/html;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html><html><body><div dir=3D"auto">https:*//gitlab=2Ee=2Efoundati=
on/e/os/android/-/tree/v1-t</div><div dir=3D"auto">-- Sent from /e/ Mail=2E=
</div></body></html>
------4VFDO32MEEMEJ6YWCLU2VRBJF1NY7A--

 

 

This issue has escalated from the situation reported in this post where the email was reported bounced while now as shown above, I have evidence that the email is bounced.

https://community.plus.net/t5/Email/Incoming-email-is-reported-bounced/td-p/1898928

Baldrick1
Moderator
Moderator
Posts: 12,328
Thanks: 5,521
Fixes: 429
Registered: ‎30-06-2016

Re: Incoming email is bounced - Reopened


Moderators Note

This post has been released from the automatic spam filter.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 23,768
Thanks: 10,038
Fixes: 172
Registered: ‎22-08-2007

Re: Incoming email is bounced - Reopened

Is that the SENT email headers or the non-delivery report email headers?

I cannot see anything therein referring to Plusnet's mail servers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

inkyfingers
Dabbler
Posts: 14
Registered: ‎16-02-2011

Re: Incoming email is bounced - Reopened

Thanks for your reply @Townman 
 
The "delivery failure" message was in two parts, I spent time redacting one part without considering the other, which read

 

Reporting-MTA: dns; mail3.ecloud.global
X-Postfix-Queue-ID: 9B0F7883182
X-Postfix-Sender: rfc822; xx_myself@e.email
Arrival-Date: Thu,  6 Apr 2023 00:57:42 +0000 (UTC)

Final-Recipient: rfc822; xx_myself@xx_myusername.plus.com
Original-Recipient: rfc822;xx_myself@xx_myusername.plus.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net
Diagnostic-Code: smtp; 552 Spam Message Rejected
Townman
Superuser
Superuser
Posts: 23,768
Thanks: 10,038
Fixes: 172
Registered: ‎22-08-2007

Re: Incoming email is bounced - Reopened

Are there any X-Headers?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

inkyfingers
Dabbler
Posts: 14
Registered: ‎16-02-2011

Re: Incoming email is bounced - Reopened

Hi @Townman, I do not think that there are any X- headers, I do not see them.