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Yet Another Greenby e-mail/webspace Issue

mikeb
Rising Star
Posts: 512
Thanks: 44
Registered: ‎10-06-2007

Yet Another Greenby e-mail/webspace Issue

My main PN A/C has apparently just been migrated to Greenby.

I can see that all incoming mail has been arriving via Greenby since late in the day on 28/01/2026 and have spent all day trying to sort the bl**dy mess out Sad

HOWEVER, outgoing mail is still being sent via PN relay 212.159.9.107

It would appear that a DNS error currently exists just like the ftp DNS errors existed following previous F9 A/C migrations.


pn relay dns.gif

 


Authentication is consequently, shall we say, somewhat confusing/difficult/impossible due to mailbox tweaks made at the Greenby end prior to finding out relay.plus.net hadn't actually been updated to the Greenby server(s).

I also note that non-authenticated SMTP via PN is often problematic due to some AVAS-out servers being exceedingly cranky in respect of rejecting test messages due to alleged attempts to send junk mail !

 


In addition, webspace for this A/C has definitely NOT been migrated correctly. This is 100% apparent because, amongst various other things, it still works. All sites migrated to Greenby are 100% broken due to known Apache server configuration issues. There is no web hosting product visible in the Greenby portal, only an email product.

HOWEVER, what Greenby do appear to have done is to migrate all my username.plus.com website data to my username.force9.co.uk A/C instead thus merging two somewhat similar sets of website data and making a complete mess of everything by over-writing various important files etc that were quite specific to each site Roll_eyes

So thank you PN/Greenby. I'm now going to be up all f**king night because I have absolutely no choice but to delete everything from the username.force9.co.uk Greenby server and upload the handy backup that, unlike some people, I always have available just in case.

I hate the morons responsible for this so much Angry Angry Angry



B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue
2 REPLIES 2
Townman
Superuser
Superuser
Posts: 28,335
Thanks: 12,679
Fixes: 237
Registered: ‎22-08-2007

Re: Yet Another Greenby e-mail/webspace Issue

The Plusnet SMTP configuration is not an error, it’s by design.

For the time being outbound mail will remain via the existing Plusnet relay service.  This is for various complex security and capacity related matters.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mikeb
Rising Star
Posts: 512
Thanks: 44
Registered: ‎10-06-2007

Re: Yet Another Greenby e-mail/webspace Issue

Unlike the force9 relay servers which did change to Greenby servers immediately after migration ?

 

This really is a complete abortion isn't it Sad Seemless migration my /a/r/s/e !!!!!



B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue