Yet Another Greenby e-mail/webspace Issue

[#1]

My main PN A/C has apparently just been migrated to Greenby.

I can see that all incoming mail has been arriving via Greenby since late in the day on 28/01/2026 and have spent all day trying to sort the bl**dy mess out

HOWEVER, outgoing mail is still being sent via PN relay 212.159.9.107

It would appear that a DNS error currently exists just like the ftp DNS errors existed following previous F9 A/C migrations.

Authentication is consequently, shall we say, somewhat confusing/difficult/impossible due to mailbox tweaks made at the Greenby end prior to finding out relay.plus.net hadn't actually been updated to the Greenby server(s).

I also note that non-authenticated SMTP via PN is often problematic due to some AVAS-out servers being exceedingly cranky in respect of rejecting test messages due to alleged attempts to send junk mail !

In addition, webspace for this A/C has definitely NOT been migrated correctly. This is 100% apparent because, amongst various other things, it still works. All sites migrated to Greenby are 100% broken due to known Apache server configuration issues. There is no web hosting product visible in the Greenby portal, only an email product.

HOWEVER, what Greenby do appear to have done is to migrate all my username.plus.com website data to my username.force9.co.uk A/C instead thus merging two somewhat similar sets of website data and making a complete mess of everything by over-writing various important files etc that were quite specific to each site

So thank you PN/Greenby. I'm now going to be up all f**king night because I have absolutely no choice but to delete everything from the username.force9.co.uk Greenby server and upload the handy backup that, unlike some people, I always have available just in case.

I hate the morons responsible for this so much

[#2]

The Plusnet SMTP configuration is not an error, it’s by design.

For the time being outbound mail will remain via the existing Plusnet relay service.  This is for various complex security and capacity related matters.

[#3]

Unlike the force9 relay servers which did change to Greenby servers immediately after migration ?

This really is a complete abortion isn't it Seemless migration my /a/r/s/e !!!!!

[#4]

Correct.

I believe that the security models are different, certainly the volumes are different.  Routing through the SMTP proxy impacts the Plusnet security / volume characteristics.  You might recall that a switch was attempted August bank holiday weekend … when mayhem erupted.

This would have been seamless if Enix had delivered against the expectations of using a tried and tested platform.

[#5]

Nope, I wasn't aware of any issues around August Bank Holiday. I regret to say that I now only ever come here when I find that I have absolutely no choice but to do so in an attempt to get some stupid problem fixed.

Even I know a lost cause when I see one so any spare time is best spent trying to find ways and means to unfasten the last remaining ties to PN I'm afraid. Although having said that, PN are doing a very good job of that themselves as well aren't they

Guess I'll just have to wait until all my mail goes titsup again if/when they do change relay.plus.net to point to the Greenby servers. Everything will stop working again at some point because the mailboxes and passwords at Greenby are no longer identical to those at PN which are now inaccessible.



Regarding the webspace data screw-up:

Any suggestions for how I get PN to ensure that Greenby do add a web hosting and email product for each and every one of my existing PN and F9 A/Cs ? I have A/Cs which have the same username on plus.com and force9.net so they're fundamentally different. What's happened here is all of the website data for one PN A/C and one F9 A/C has been put in the Greenby F9 A/C leaving the Greenby PN A/C with no hosting product, no DNS and no migrated data. The same scenario applies to another PN A/C yet to be migrated - the same username also exists on F9 and has already been migrated to Greenby. I can live without an action replay of this gross stupidity !

PS: I think you might be needing a large bucket of popcorn for when I've sorted this and can get back to the #500 server error thread

[#6]

Proxies?

Or poxies?

One has to assume that *all* information (down to the last dotted i and crossed t) was provided to Enix in order for them to provide a successful migration.

My experiences are that sometimes this doesn't happen. Therefore I will continue to have to sit on the fence as to where the fault(s) lie until defintive evidence is provided (unlikely, IMO).