Windows Live Mail - 2nd E-mail account password issues

stuartmorton1 · ‎15-05-2019

Hi,

I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.

Any suggestions?

Many thanks

Gandalf · ‎21-04-2017

Hi there.

For the username are you entering it in the format of mailbox+username?

Are you also able to attach some screenshots to a post showing the settings you're using?

Make sure you blur out any private information though.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Also remember to ensure that SSL/TLS has not be selected.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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