Windows Live Mail - 2nd E-mail account password issues

stuartmorton1 · ‎15-05-2019

Hi,

I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.

Any suggestions?

Many thanks

Gandalf · ‎21-04-2017

Hi there.

For the username are you entering it in the format of mailbox+username?

Are you also able to attach some screenshots to a post showing the settings you're using?

Make sure you blur out any private information though.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Also remember to ensure that SSL/TLS has not be selected.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.