Windows Live Mail - 2nd E-mail account password issues
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Windows Live Mail - 2nd E-mail account password issues
15-05-2019 11:25 AM
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Hi,
I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.
Any suggestions?
Many thanks
Re: Windows Live Mail - 2nd E-mail account password issues
15-05-2019 12:03 PM
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Hi there.
For the username are you entering it in the format of mailbox+username?
Are you also able to attach some screenshots to a post showing the settings you're using?
Make sure you blur out any private information though.
Re: Windows Live Mail - 2nd E-mail account password issues
16-05-2019 3:09 PM
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Also remember to ensure that SSL/TLS has not be selected.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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