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Windows Live Mail - 2nd E-mail account password issues

stuartmorton1
Newbie
Posts: 1
Registered: ‎15-05-2019

Windows Live Mail - 2nd E-mail account password issues

Hi,

 

I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.

 

Any suggestions?

 

Many thanks

2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,043
Thanks: 7,572
Fixes: 1,274
Registered: ‎21-04-2017

Re: Windows Live Mail - 2nd E-mail account password issues

Hi there.

For the username are you entering it in the format of mailbox+username?

Are you also able to attach some screenshots to a post showing the settings you're using?

Make sure you blur out any private information though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 18,259
Thanks: 7,564
Fixes: 77
Registered: ‎22-08-2007

Re: Windows Live Mail - 2nd E-mail account password issues

Also remember to ensure that SSL/TLS has not be selected.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.