Windows Live Mail - 2nd E-mail account password issues

stuartmorton1 · ‎15-05-2019

Hi,

I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.

Any suggestions?

Many thanks

Gandalf · ‎21-04-2017

Hi there.

For the username are you entering it in the format of mailbox+username?

Are you also able to attach some screenshots to a post showing the settings you're using?

Make sure you blur out any private information though.

If this post resolved your issue please click the 'This fixed my problem' button

Anoush Mortazavi
Plusnet Help Team

Townman · ‎22-08-2007

Also remember to ensure that SSL/TLS has not be selected.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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