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Windows Live Mail - 2nd E-mail account password issues

stuartmorton1
Newbie
Posts: 1
Registered: ‎15-05-2019

Windows Live Mail - 2nd E-mail account password issues

Hi,

 

I'm trying to set up a second e-mail account XXXX@username.plus.com for my wife on Windows Live Mail (Windows 7). It keeps asking for the password for the incoming server (which I've updated for this e-mail account) and consequently won't authorise. I can access the account via Webmail, so PlusNet helpdesk can't help having tried a number of different things as they think the problem lies within Windows Live Mail.

 

Any suggestions?

 

Many thanks

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Windows Live Mail - 2nd E-mail account password issues

Hi there.

For the username are you entering it in the format of mailbox+username?

Are you also able to attach some screenshots to a post showing the settings you're using?

Make sure you blur out any private information though.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 20,948
Thanks: 8,444
Fixes: 113
Registered: ‎22-08-2007

Re: Windows Live Mail - 2nd E-mail account password issues

Also remember to ensure that SSL/TLS has not be selected.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.