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Webmail problems again

ChrisDancer
Dabbler
Posts: 19
Registered: ‎08-04-2008

Webmail problems again

After behaving itself for several months the webmail system is suddenly back to its old tricks this morning - disconnects, losing sent emails, taking 5+ minutes to refresh the inbox page.
Is anyone else having trouble with it?
I tried disconnecting and reconnecting the router and restarting Firefox - no improvement.
6 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: ‎15-04-2007

Re: Webmail problems again

Yep I am having trouble with it today, it is being a pane in the bum.
LastRoMan
Grafter
Posts: 125
Registered: ‎15-09-2007

Re: Webmail problems again

Sadly I would say that today - for me at least - is the norm. Webmail and practically everything else on PlusNet's server grinds along at it's usual snail like pace. They talk about 'snail-mail,' well I have 'snail-e-mail' when I use PlusNet's Webmail. Which unfortunately I have to do while my Desktop is in the workshop. I am meant to be on PlusNet's 21st Century Network but that does not improve things when their own server is so slow.
Everytime I log in to Webmail I am asked if I wish to comment on it. Usually people ask for comments when the service is good - not bad!
It would be pointless for me to say what I like about it and what I would like to see improved - because I only have to trawl back through the many pages of this forum to see that none of the suggestions - even going back to the first page - seem to have been introduced
So for me I could cope with all the silly idioscncracies of this very basic webmail if only I could do so without falling alseep waiting for every page to load.
So for me perhaps my screen name should be 'Disgruntled.'
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: Webmail problems again

There's a fair few of our mail collection servers struggling at the moment which I'm guessing is related. We've a couple of engineers over at one of our data centres busy repatching servers to spread the switch load.
Edit: removed link to a permissions-based forum.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: Webmail problems again

Right, our engineers have been busy beavering away throughout today and nothing that's being flagged by our monitoring systems would suggest that people should be having problems with Webmail any more.
Can you keep an eye on things folks and report back if you think the platform's still struggling or starts struggling again?
Thanks.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: ‎15-04-2007

Re: Webmail problems again

@Bob, Problems are back
ERROR:
ERROR: Connection dropped by IMAP server.
Query: EXPUNGE

Deleting email
Time: 08:53

ERROR:
ERROR: Connection dropped by IMAP server.
Query: EXPUNGE

Deleting email
Time: 08:58

ERROR:
ERROR: Connection dropped by IMAP server.
Query: EXPUNGE

Opening email
Time: 08:59
ERROR:
ERROR: Connection dropped by IMAP server.
Query: SELECT "INBOX"

Deleting email
Time:  09:09
ERROR:
ERROR: Connection dropped by IMAP server.
Query: SELECT "INBOX.Trash"

Deleting emails
Time: 09:15
That is just some of the error messages that I have had today!
[Edit]
Added some more error messages
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: Webmail problems again

Almost certainly related to this Gary.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵