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Webmail database issue

jab1
The Full Monty
Posts: 22,810
Thanks: 8,002
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Registered: ‎24-02-2012

Webmail database issue

I can't find anywhere else to post this, but the webmail server is throwing up the database error (as on the 13th) again.

John
8 REPLIES 8
MisterW
Superuser
Superuser
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Registered: ‎30-07-2007

Re: Webmail database issue

@jab1 seems to be working ok for me, albeit sometimes the refresh is a tad slow and I dont have many emails still in my plus.com account.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 22,810
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Registered: ‎24-02-2012

Re: Webmail database issue

@MisterW 

This taken just now:

Screenshot 2025-07-17 at 07-55-56 Webmail ERROR.png

John
jab1
The Full Monty
Posts: 22,810
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Registered: ‎24-02-2012

Re: Webmail database issue

Seems to be working now. As an aside,  I was informed my transfer to Greenby was scheduled for 14/7, but I haven't heard anything else - could it be related?

John
Mav
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Webmail database issue

Moderator's note(s):

Thread noved from Plusnet Feedback to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

stuck
Pro
Posts: 310
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Registered: ‎21-05-2009

Re: Webmail database issue

@jab1 @MisterW I've seen that same error on and off for several days now but it's never persisted for very long.  Sometimes a simple page refresh has been enough for me to the reach the login page.  Other times waiting a few minutes / an hour has been enough.

NB I've not heard anything about my migration to Greenby yet.

jab1
The Full Monty
Posts: 22,810
Thanks: 8,002
Fixes: 334
Registered: ‎24-02-2012

Re: Webmail database issue

@stuck I  don't normally use webmail- too clunky for me, but if I get a spam message, rather than downloading it, I delete it before running Thunderbird. I have only had the issue that once as I get very few spam these days, usually small bursts of them which originate, strangely, via Google Groups - you know, one of those organisations who are causing mayhem with their strange 'anti-spam' techniques.

John
fawkner
Newbie
Posts: 4
Registered: ‎25-06-2025

Re: Webmail database issue

Hi, would this migration to Greenby cause problems with emails? I can no longer receieve anything and I cannot even log into Webmail page. It's now causing problems with my work, so I could do with a fix quite soon.

 

jab1
The Full Monty
Posts: 22,810
Thanks: 8,002
Fixes: 334
Registered: ‎24-02-2012

Re: Webmail database issue

@fawkner Which vISP are you with, or are you with or Plusnet themselves, i.e your account is 'xxxx@plus.com'?

I would seriously doubt the migration to Greenby is your issue. Have you received a notification that your email account is due for migration?

BTW - this is not really the topic to be asking the question in.

John