Unable to connect to imap email servers
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Unable to connect to imap email servers
Unable to connect to imap email servers
19-07-2025 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From about 5pm today I became unable to connect to the PlusNet IMAP email servers. This applies both via Outlook on my laptop and via Mail on the iPhone. Message is "unable to connect to Imap sever". I am also unable to connect to PlusNet Webmail. My family on POP are also unable to connect.
I am aware we are due to move to Greenby at some point but as yet we have not received any notification of this happening.
Is anybody aware of a general problem with email or is this specific to us?
Re: Unable to connect to imap email servers
19-07-2025 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same here.
Re: Unable to connect to imap email servers
19-07-2025 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same for me too
Re: Unable to connect to imap email servers
19-07-2025 7:47 PM - edited 19-07-2025 7:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unable to connect to imap email servers
19-07-2025 7:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you all with Plusnet (i.e your account is xxx@plus.net) or some other 'brand'? I've just checked and have no issues.
Re: Unable to connect to imap email servers
19-07-2025 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same here.
Error:Cannot connect to the server.......
Re: Unable to connect to imap email servers
19-07-2025 7:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My account's a PlusNet one, yes.
Re: Unable to connect to imap email servers
19-07-2025 8:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unable to connect to imap email servers
19-07-2025 8:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Freenetname/Madasafish here.
Connecting to mail.plus.ne
Port 993
Encryption SSL/TLS
Re: Unable to connect to imap email servers
19-07-2025 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Check the sever connection diagnostic link below. It provides the correct connection details for specific brands. Plus.net is not the correct servers for MAAF accounts.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to connect to imap email servers
19-07-2025 8:08 PM - edited 19-07-2025 8:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unable to connect to imap email servers
19-07-2025 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm with plusnet email
Re: Unable to connect to imap email servers
19-07-2025 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The SMTP cURL command says:
535 ...authentication rejected
* Closing connection 0
curl: (67) Login denied
The POP3 and IMAP cURL commands give the same final line:
curl: (67) Login denied
I'm specifying the same password I've been using for a couple of months. This password continues to let me log into the Member Centre on the plus.net website.
When I try to log into webmail.plus.net, it pauses for about a minute, then gives the error "Connection to storage server failed".
My email client similarly times out with a failure after about a minute.
Re: Unable to connect to imap email servers
19-07-2025 8:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same here. Unable to log into imap server. Webmail (squirrelmail) times out with "ERROR: Connection dropped by IMAP server". From the inbox it looks like the last successful imap contact was about 08:03 this morning.
Re: Unable to connect to imap email servers
19-07-2025 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've also just tried rebooting my router to get a different dynamic IP address, just in case that was the problem. It's made no difference.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Unable to connect to imap email servers