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Unable to connect to imap email servers

highside57PN
Hooked
Posts: 7
Thanks: 3
Registered: ‎14-02-2019

Unable to connect to imap email servers

From about 5pm today I became unable to connect to the PlusNet IMAP email servers.  This applies both via Outlook on my laptop and via Mail on the iPhone. Message is "unable to connect to Imap sever". I am also unable to connect to PlusNet Webmail.  My family on POP are also unable to connect.

I am aware we are due to move to Greenby at some point but as yet we have not received any notification of this happening.

Is anybody aware of a general problem with email or is this specific to us?

31 REPLIES 31
Artron
Dabbler
Posts: 10
Thanks: 11
Registered: ‎02-07-2025

Re: Unable to connect to imap email servers

Same here.

mycelium
Newbie
Posts: 3
Thanks: 5
Registered: ‎19-07-2025

Re: Unable to connect to imap email servers

Same for me too

Fes
Dabbler
Posts: 14
Thanks: 6
Fixes: 1
Registered: ‎02-06-2020

Re: Unable to connect to imap email servers

I'm getting the same message on Webmail. Last time my mail app was able to sync was 17:08. Can't log on on web. Also gives error 'site can't be reached' page/or invalid request, no data was saved' error message.
jab1
The Full Monty
Posts: 22,707
Thanks: 7,928
Fixes: 334
Registered: ‎24-02-2012

Re: Unable to connect to imap email servers

Are you all with Plusnet (i.e your account is xxx@plus.net) or some other 'brand'? I've just checked and have no issues.

John
flam
Dabbler
Posts: 12
Thanks: 5
Fixes: 1
Registered: ‎29-09-2019

Re: Unable to connect to imap email servers

Same here.

Error:Cannot connect to the server....... 

Artron
Dabbler
Posts: 10
Thanks: 11
Registered: ‎02-07-2025

Re: Unable to connect to imap email servers

My account's a PlusNet one, yes.

jab1
The Full Monty
Posts: 22,707
Thanks: 7,928
Fixes: 334
Registered: ‎24-02-2012

Re: Unable to connect to imap email servers

Cheers, @Artron . I'll flag this to someone who may have more of a clue.

FWIW, I have no issue - on a PN account.

@Townman ?

John
flam
Dabbler
Posts: 12
Thanks: 5
Fixes: 1
Registered: ‎29-09-2019

Re: Unable to connect to imap email servers

Freenetname/Madasafish here.

Connecting to mail.plus.ne

Port 993

Encryption SSL/TLS

Townman
Superuser
Superuser
Posts: 27,999
Thanks: 12,499
Fixes: 235
Registered: ‎22-08-2007

Re: Unable to connect to imap email servers

Check the sever connection diagnostic link below.  It provides the correct connection details for specific brands.  Plus.net is not the correct servers for MAAF accounts.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Fes
Dabbler
Posts: 14
Thanks: 6
Fixes: 1
Registered: ‎02-06-2020

Re: Unable to connect to imap email servers

I'm dialstart/madasafish. I've changed nothing and am using the correct details to log on for my 'brand'....and the correct webmail site ( https://webmail.plus.net/ etc)
mycelium
Newbie
Posts: 3
Thanks: 5
Registered: ‎19-07-2025

Re: Unable to connect to imap email servers

I'm with plusnet email

Artron
Dabbler
Posts: 10
Thanks: 11
Registered: ‎02-07-2025

Re: Unable to connect to imap email servers

The SMTP cURL command says:

535 ...authentication rejected
* Closing connection 0
curl: (67) Login denied

The POP3 and IMAP cURL commands give the same final line:

curl: (67) Login denied

I'm specifying the same password I've been using for a couple of months. This password continues to let me log into the Member Centre on the plus.net website.

When I try to log into webmail.plus.net, it pauses for about a minute, then gives the error "Connection to storage server failed".

My email client similarly times out with a failure after about a minute.

AndyK2
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-09-2017

Re: Unable to connect to imap email servers

Same here. Unable to log into imap server. Webmail (squirrelmail) times out with "ERROR: Connection dropped by IMAP server". From the inbox it looks like the last successful imap contact was about 08:03 this morning.

Artron
Dabbler
Posts: 10
Thanks: 11
Registered: ‎02-07-2025

Re: Unable to connect to imap email servers

I've also just tried rebooting my router to get a different dynamic IP address, just in case that was the problem. It's made no difference.