No, not at all.
They are adapting to what the growing “butterfly” centric (younger?) consumer wants - a service with no extras as cheap as chips.
It is thought (was determined by survey) that there is a waning demand for fixed line voice services, given the vast majority of folks have mobile phones these days. Granted a good chunk of older folks do not … for them EE and BT is seen as the solution.
As for email the original email with the ISP model has been seen as a restriction to butterfly behaviour at each control anniversary, inhibiting the option of flying away to an alternative ISP.
These days an eye watering number of people readily opt to share all of their emails with web search engine and advertisement placement vendors rather than keeping their private emails on a private email platform.
The world has gone mad, going around in circles start as a niche provider, build the product offer up to an all you’ll ever need multi-play provider … then knock it back to being a single offer niche player.
Sadly it is the BT way. They started doing just fixed line telephones. They then implemented an internet capability, added TV, built a successful mobile phone network (O2) … then flogged off bits of that … and a few years later the acquired EE so that they could have a mobile provider again.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
