I've a couple of email addresses. One is a gmail address, the other I pay for (something like 20 quid a year). Both operate pretty well. If someone sends me an email at one of those addresses, it usually arrives within seconds, quickly enough to maintain a discussion. When I became a Plusnet customer, I thought "Oh, another email address. I'll use it for administrative junk, like subscription confirmations".
It is an utter disaster. If somebody sends a confirmation request to me, I'm lucky it arrives the same day, or week. When I look back at by Plusnet email folder, it's all Plusnet stuff: messages about how much of my money they propose to help themselves to this month, Plusnet forum notifications and so on.
I'm just now waiting for a confirm-your-registration mail for an external forum. About an hour now. Specectacularly useless, Plusnet. Why do you bother? Point your customers somewhere that works, and shave a few pounds off your price. You obviously can't do email.
