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Web mail fails to find server

Derek_B
Newbie
Posts: 3
Registered: ‎22-11-2021

Web mail fails to find server

I am running webmail from Chrome. It keeps telling me that it has 'Connection Error Failed to reach the server' and then shortly after it continues as if there is no error. Is this a genuine error if so what to do? 

Any one else seen this?

Does Pegasus work as a client would that be a better option?

Regards

Derek

4 REPLIES 4
Townman
Superuser
Superuser
Posts: 23,961
Thanks: 10,164
Fixes: 174
Registered: ‎22-08-2007

Re: Web mail fails to find server

Webmail can time out under certain conditions and is a much discussed matter on the EMAIL forum.  See the sticky thread about optimising webmail performance.  On large mailboxes, the sort sequence has a major impact on performance.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Derek_B
Newbie
Posts: 3
Registered: ‎22-11-2021

Re: Web mail fails to find server

thanks

So it is not just me, I don't feel so alone now!

Regards

Derek

Baldrick1
Moderator
Moderator
Posts: 12,376
Thanks: 5,559
Fixes: 430
Registered: ‎30-06-2016

Re: Web mail fails to find server

Moderator's note:
Thread moved from Broadband to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Derek_B
Newbie
Posts: 3
Registered: ‎22-11-2021

Re: Web mail fails to find server

It has now timed out completely - it won't even show me my mail.

What happened?

I have raised a ticket.

Regards

Derek