cancel
Showing results for 
Search instead for 
Did you mean: 

Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-10-2023

Emailing Plusnet recipient - 552 Spam Message Rejected

Hi there,

 

We have a use that is trying to sign up to our services using an email hosted by plusnet but our emails are being blocked/rejected by your servers.

 

We are getting a 552 Spam Message Rejected bounce back on our emails but our domains are clean and not on any blacklists.

 

Can anyone offer some advice on how to resolve/rectify this issue?

 

Thanks,

Sean

Customer Success @ StayPrivate

Tags (3)
12 REPLIES 12
MisterW
Superuser
Superuser
Posts: 16,153
Thanks: 6,141
Fixes: 443
Registered: ‎30-07-2007

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Do you have url links to other sites in your email ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

seanstayprivate
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-10-2023

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Hi Mister W,

 

We have links to our social pages but that is it.

 

Thanks

MisterW
Superuser
Superuser
Posts: 16,153
Thanks: 6,141
Fixes: 443
Registered: ‎30-07-2007

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Plusnet use the Cloudmark system to detect spam. I'm afraid it will trace down the links and if it finds a poor reputation it will mark as spam.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

seanstayprivate
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-10-2023

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Seems a bit odd that social links would be detected/picked up as having poor reputation? These are links hosted and provided by the social platforms themselves (i.e Facebook, X, LinkedIn).

 

Have you heard of any other businesses running into this issue when emailing Plusnet recipients? Do you know if there is a way to contact Cloudmark to see if the issue is at their end?

MisterW
Superuser
Superuser
Posts: 16,153
Thanks: 6,141
Fixes: 443
Registered: ‎30-07-2007

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Have you heard of any other businesses running into this issue when emailing Plusnet recipients?

We do see reports on here occasionally.

There's an option to report accuacy problems here I believe https://www.cloudmark.com/en/knowledgebase/cloudmark-authority-sdk/how-to-report-an-accuracy-issue

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,339
Thanks: 5,528
Fixes: 429
Registered: ‎30-06-2016

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

@seanstayprivate 

Your website is not by any chance hosted on a Google platform?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

seanstayprivate
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-10-2023

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Hi @Baldrick1 ,

 

No we privately host on AWS. Is that likely to be a problem?

 

seanstayprivate
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-10-2023

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Hi @MisterW ,

 

Thanks for that I'll try reporting it as an error (false positive) and see how I get on.

 

Thanks

Baldrick1
Moderator
Moderator
Posts: 12,339
Thanks: 5,528
Fixes: 429
Registered: ‎30-06-2016

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

@seanstayprivate 

This topic will give you an insight to the problems around Gmail, I have no idea if it's applicable to you.  https://community.plus.net/t5/Email/Emails-rejected-by-gmail-com/m-p/1929474#M43918

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

corringham
Seasoned Champion
Posts: 1,365
Thanks: 688
Fixes: 18
Registered: ‎25-09-2015

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

@Baldrick1 , I don't think that link is applicable here - as I understand it the problem is that a non-Plusnet hosted e-mail is being sent to a Plusnet e-mail address and is being rejected (repeatedly).

Townman
Superuser
Superuser
Posts: 23,780
Thanks: 10,054
Fixes: 172
Registered: ‎22-08-2007

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

@bobpullen

Hi Bob,
Can you get someone to do B2B engagement here please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
Fixes: 317
Registered: ‎04-04-2007

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

@seanstayprivate - are you still having problems?

If you are, it would be helpful if you can send me a private message containing the full message source of one such email that has been successfully delivered to a non-Plusnet email address (as seen from the recipient side).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵