Web mail fails to find server

Derek_B · ‎22-11-2021

I am running webmail from Chrome. It keeps telling me that it has 'Connection Error Failed to reach the server' and then shortly after it continues as if there is no error. Is this a genuine error if so what to do?

Any one else seen this?

Does Pegasus work as a client would that be a better option?

Regards

Derek

Townman · ‎22-08-2007

Webmail can time out under certain conditions and is a much discussed matter on the EMAIL forum. See the sticky thread about optimising webmail performance. On large mailboxes, the sort sequence has a major impact on performance.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Derek_B · ‎22-11-2021

thanks

So it is not just me, I don't feel so alone now!

Regards

Derek

Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Broadband to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

Derek_B · ‎22-11-2021

It has now timed out completely - it won't even show me my mail.

What happened?

I have raised a ticket.

Regards

Derek