Update on Plusnet email migration to Greenby

[#1]

Unable to log onto Greenby server since early hours of the morning.

Get in about 11.15am - then the knock back - undelivered mails start coming back.

Hopeless furstrating service - has open ticket with since Feb (and another before that when I migrated late 2024).

Service provided not workable.

[#2]

There was a little issue with degraded performance yesterday which may explain the log in issues you had. If we can help with the other points, please provide more detail.

[#3]

I have just had a 'call' from Greenby saying the plusnet email is suspended until I pay up for a subscription, this has never been mentioned. Also the mobile said the number they called from is a scam

[#4]

@sjmartin60 Are you a current Plusnet subscriber, and is your email address in the form of <something@username.plus.com>?

[#5]

Yes, I only have the mail account though, I was never sent the migration email

[#6]

@sjmartin60 If you are a mail only account, as it appears, the service is chargeable after 30 days, although you are the first person I have heard who has received a phone call about it.

@plusnettony Has this account been transferred to Greenby?

[#7]

I have received no emails since saturday 11th 18.57. I don't mind paying but not if I don't have to and it is 100% legit

[#8]

I got the phone call because it was arranged by someone at plusnet

[#9]

In that case, it will be legit.

[#10]

Does sound very legit, the caller had a very strong Indian accent, can you confirm their number?

[#11]

I can't confirm their number - but you could always call back and see who answers?

[#12]

According to the Greenby AI my account hasn't been reached yet, how long will I need to wait, I might be missing some important email as it's my main email account

[#13]

I'm a little confused - why did 'someone at PN' arrange the call?

[#14]

Tried that, an error has occurred. the number I tried was 03309127575

[#15]

Because I called PN enquiring about not getting emails, won't you have a record of this?