Update on Plusnet email migration to Greenby

[#1]

@glowworm 

The settings I gave are for the outgoing server, as that was what I thought you were asking about.  Are you also asking for the incoming settings?

A username/password mismatch would of course be a separate problem.

[#2]

Sorry, I mixed things up a bit. Incoming mail is OK, it's outgoing that's the problem.

[#3]

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@chrish9070 - You have a PN username for your broadband, and a separate IC24 username/email address. To confuse matters, it's possible that they are the same. Next time you speak to one of our call centre, it might be worth asking them to confirm both for you. 

If you'd like to PM me your IC24 address, I will check the status for you. 

[#4]

Just received this:  Phishing or spam or kosher or what? Migration is imminent so I'm nervy

<removed>

Hi Midas

Please note that <removed>.plus.com authentication expires 03 September, 2026.

Hi Midas

Please note that <removed>.plus.com authentication expires 03 September, 2026.

<Live Link Removed>

lick on Authenticate to validate your account before it expires.

Regards,
Portfolio Mail

Also a burst of the sporadic "You've been recorded" claptrap.  FRom all I glean on these threads Plus.net has good reason to be thoroughly ashamed of this debacle: but then corporates don't do shame.

Just received this:  Phishing or spam or kosher or what? Migration is imminent so I'm nervy

<removed>

Portfolio Mail

Also a burst of the sporadic "You've been recorded" claptrap.  FRom all I glean on these threads Plus.net has good reason to be thoroughly ashamed of this debacle: but then corporates don't do shame.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#5]

@chips 

If you hover over the authenticate link you will see (in the first part) where this goes - if you investigate eg by Norton or other browser web safe etc it is blocked as being a known blacklisted domain.  I too experienced quite a lot of phishing/spam around the migration time - they have probably been alerted by the combo of poor security and the amount of email complaints etc.  I was successfully migrated but the abysmally slow service, several outages and other problems mean that I will not renew - already have an account at Mythic beasts (yeah, another fairly satisfied customer!) so slowly shifting all over there, not without issues after more than a decade at plusnet but worth it in the end i feel.

[#6]

I can't imagine why some people get spam.

🤐

[#7]

Oh I know I'm open to attack being this forward - but frankly with migration impending and all I've read I'm just about past caring.  Not bore you with being off-line for a month this time last year when BT b******d up and Plus just fell into line and dumped us - all contact lost.  Nor that Comms Ombudsman is banking we'll expire before he/she/it has to actually make a decision (case opened 20/10/25 - not a peep despite follow-ups) .  So all in all pretty disillusioned with the techforprofit universe just now.

[#8]

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@chips wrote:

Oh I know I'm open to attack being this forward - 

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Being off line for a month is hardly a reason to invite spam by publishing your email address on an open public forum.

A quick check on https://haveibeenpwned.com/  shows that your email address has been included in no fewer  than 18 data breaches, so one must assume that you get plenty of spam. 

If it were me I would be abandoning this address for a new clean one.

[#9]

Agreed - not something I would recommend to myself.  Looks like the address will be dumped anyway soon - unless the migration is seamless as advertised.  A stand-by is in position on google mail. 

[#10]

Outgoing email from email client Thunderbird is now working. After getting erroneous details from the AI support, Shehin replied with correct information. I have asked for knowledge base 29 to be corrected.

mail.enmail.co

StartTLS port 587

email address, not user name

Normal password

[#11]

@glowworm 

Glad it's now sorted. These seem to be the settings for Greenby.  The ones I gave you are those for Plusnet, which I believe should continue to work after migration.  At least, I strongly hope so (I am about to be migrated sometime from today onwards).

I note that StartTLS , port 587, normal password are unchanged.  The differences are the server address and the use of your full email address, not just the PN username.

[#12]

Hi folks, hope this is a FAQ
How do I know if my domain/email server has been migrated?
If it has is there link to the settings I should change to take advantage of it (I have a lot of devices with email setup)?

Regards

[#13]

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@TonyOCL wrote:

How do I know if my domain/email server has been migrated?
If it has is there link to the settings I should change to take advantage of it (I have a lot of devices with email setup)?

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If you can login at:

https://greenby.com/

using your PN account name and password, i.e. the same credentials you use to login to the PN member centre (https://www.plus.net/member-centre/login) then you have been migrated.

You should not have to make any changes to any settings.

[#14]

I have tried my member centre ID and PW and its not recognised.
Is there a planned finish date for the migration as I am hoping this fixed the blocked emails problems?
But then if the server addresses stay the same it may not.

Thanks

[#15]

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@TonyOCL wrote:

...as I am hoping this fixed the blocked emails problems?

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If the block you refer to is a 'blacklisted  by local policy' error then I think you need help from someone like @plusnettony to get it sorted.

If the block is about not being able to send emails to MS accounts, i.e. @live/@outlook/@hotmail addresses, with a 'Diagnostic-Code: smtp; 550 5.7.1' error  then that's a very long standing problem that is beyond the control of us mere mortal users.  I started a topic about it back in January (https://community.plus.net/t5/Email/Hotmail-rejecting-mail-from-PN-Diagnostic-Code-smtp-550-5-7-1/m-...).  There are lots of similar topics about the same problem.