Update on Plusnet email migration to Greenby

[#1]

couple of points that probably apply to quite a few of the long term customers.

1 Twenty years ago it was "the norm" for ISP to have email provided (even if still dial up!) using ISP address as part of email address.

2 The current issues are with a "paid for" service albeit current with cost covered by Plusnet.  So we are CUSTOMERS of Greenby weather or not by choice or having legacy email addresses .

I stayed with Plusnet as their service was always very good but obviously ill now start migration elsewhere.

[#2]

"I stayed with Plusnet as their service was always very good but obviously ill now start migration elsewhere."

"obviously" ?

Well, I'm starting to look at this this way: The more people leave Greenby (for whatever real or imagined reasons) the lower the load on the Greenby hosts and the better the service will become for those who remain. 😎

[#3]

"I stayed with Plusnet as their service was always very good but obviously ill now start migration elsewhere."

Since Plusnet is positioning itself as "broadband only", the clearest differentiation over many other suppliers is price.  They would argue about quality of service too, but it's not easy to judge whether that will remain competitive.

So it's obviously sensible to shop around for the best deal.

Personally, I've just renewed for two years with Plusnet, because I have legacy products which haven't yet migrated to Greenby.  In two years time, they will no doubt have migrated, and at some point Greenby will start charging.  At that stage, I will have two different suppliers, and will be looking at the best competitive options for both.

In anticipation, I've already started migrating emails to an alternative.

[#4]

Would be my position only BT cut me off in my prime last August 1st (their fault - someone up the road moving to sky - not us) so plus.net simultaneously closed accounts.  Reconnected after a fashion thanks to the good guys on here but all legacy benefits gone. By the by just noticed a rarely used account received 100s of spam "unable to deliver" emals last night - one evry every 2-3 minutes: no idea what that signifies but I doubt it bodes anything good.  If it wasn't for this forum I'd have gone mad long since.

[#5]

After spending the day wrestling with Patient Access, I have discovered a small but worthwhile improvement that could be made to the Greenby webmail log in window - when used on a mobile phone.

Now just need to find out how to put in a 'suggestion' to Greenby that when logging in to their webmail from a mobile phone it would help a little if the Username box was flagged as an email address entry box, rather than a simple text Username box, - as it surely is with most Plusnet email account holders? - so the character '@' appears on the default phone keyboard layout at entry, rather than the default ',' character at present, necessitating a SHIFT to find the '@' character, and then back again.

A small but worthwhile improvement, or so I think.

[#6]

...Gosh! The Greenby AI Bot liked the suggestion. 😊

"I will pass this feedback straight on to our development team so they can look into adding this quality-of-life improvement to the mobile webmail login page. We really appreciate you taking the time to share this with us while we continue to refine the new Greenby service!"

[#7]

Greenby, with its history of recurring ailments, is probably thinking of using Patient Access itself.

[#8]

@redsox9 

"Greenby, with its history of recurring ailments, is probably thinking of using Patient Access itself."

Possibly the Bot was so enthusiastic and pleased because it is unused to anything from Plusnet customers beyond derision and condemnation? 🤔