@blairatholl wrote:
[...]
However, while consdering what action I should take, I looked a bit more into Greenby and its parent company Enix Ltd. On Trustpilot, Greenby gets a miserable 1.2 (as we know, it's a wonder it's as high as that). A fellow product of Enix, Eco Web accessed direct from Enix's homepage, where mysteriously Greenby has no reviews, gets a rating of 4.9 and a red warning from Trustpilot that Enix are breaching Trustpilot's rules and manipulating reviews to their own advantage - hence the 4.9. I know whose side I would take in this case: Trustpilot over Enix.
As a former customer of EcoWeb the backstory is that they got bought out and the server migration that new owners Enix ran went so badly that Trustpilot ratings tanked and Enix just used a frozen "this was the score before all this went down" on their web page, hence the warning.
A migration process had been communicated and thought through even more poorly than the one PlusNet is doing on email accounts. They deleted, presumably by accident, many customers' email inboxes and websites, and it became clear they had not backed anything up for quite some time before migration. This led to them rolling things back to backups from months earlier to try and cover their tracks. The staff were clearly given an official line to take that nothing was wrong and any errors must be the fault of the many many customers who were complaining.
Wouldn't trust them to run a tap.
