Update on Plusnet email migration to Greenby

[#1]

@CWatters

I seem to recall having difficulty with the Greenby portal the first time I tried after migration. It seemed not to work. I tried again another time and, after a white screen and a longish pause it resolved.

[#2]

@mavison ,

my apologies, complete brain fade.  I had recently change my password, and out of habit typed in my old one.

yes, I have been migrated.

rgds

[#3]

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@CWatters wrote:

@jab1 

> So, it is a secondary mailbox under your main account?  

No, I can't log into the primary account.

Once I can log into the primary account I need to fix a problem with a secondary email.

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It may be that I was just lucky, but when I was informed I had been migrated, I just logged in from the screen in the attachment, using my PN username and my account password.

Out of interest, does your account password have any special characters? - ISTR reading that some of those, which were acceptable to Plusnet aren't to Enix/Greenby, which could account for your inability to log in.

[#4]

@jab1 

@pvmb 

Success !

I managed to get the Greenby AI support to open a ticket and requested a code be sent by email or text. They did both. The code sent by text didn't work but there was a "Reset link" in the email which did ! So I can now access my account.

Thanks for the help.

[#5]

@CWatters Glad it is sorted.

[#6]

@MisterW 

Transferring to a broadband only package (SoGEA or Full Fibre) with Plusnet would not lose your webspace & domain name, but you would lose the landline. If you wished to retain the landline number , you could always take out a third-party voip service and port the number.

Thank you for that reassurance (also to @cjags)

Sorry, I forgot to ask. Would my email accounts also continue uninterrupted until eventually transferred to Greenby?

[#7]

@Tim-J 

Would my email accounts also continue uninterrupted until eventually transferred to Greenby?

Yes

[#8]

Crikey! That isn't the message coming from PlusNet! Time to dump 20+ years with PlusNet.

[#9]

Have only just seen this notice. It is near the end of March and I have heard nothing from Greenby so assume my emails are still with Plusnet? However, since this migration started last year, my email address of nearly 20 years suddenly seems to have been leaked and I am being bombarded with junk emails from the US. Today I have nearly 500 over the last 3 days - is this a record? They are always from the same senders : Marriotts, Costco, Harbor, Blue Cross, Kroger, Omaha and many others. They also still arrive in my Inbox. For months I have been marking them as spam and still they come. Also many genuine emails are now going to Junk - my email has almost become unusable. 
When does this migration end and will it become better managed because if I have to create a new email address, I’ll be looking for a new Broadband provider as I feel badly letdown by Plusnet over this fiasco

[#10]

I too am getting those spam emails from those email addresses.
I am now fully migrated and have tried adjusting the spam filter aggressiveness setting, to no avail. Seems any setting lower than 8 sends good email to spam.
The other offering of a blacklist does absolutely nothing as far as I can see. I spent quite some time blacklisting, but as you say "still they come"

[#11]

@Elizabeth1 I was getting hundreds too. Unfortunately I complained on here and the consensus was my PlusNet (Force9) email had been appropriated by spammers - one of the Mods or experienced users pointed to this website

https://haveibeenpwned.com/

My singular email address of 32 years was indeed floating around those dodgy lists.

Someone was using my email address as a return address whilst mailing out requests to US customers of Social Security to download an attachment - presumably malicious.

I got no help from Greenby, who turned my account off several times and compulsorily changed my passwords.

I even sent Greenby a Youtube video explaining what was happening.

https://youtu.be/Z42YE3DoRH8?si=2sqQoeSijgy55PFj

When their last change of passwords failed to stop the spam bouncing back to me and I suggested they return to the drawing board. Greenby's response was to cut me off completely. No access. No appeal.
This how Greenby treat vulnerable 72 year olds.

Meanwhile its harder to change emails at your contacts and services than you might think. 

Maybe more so in my case since I don't have a mobile phone - yet.

Bluesky for example can only change your email address if you verify it from you old [unreachable PlusNet} address.

The only way with BlueSky is tyo shut you account and open a new one.

In my case logging onto Co-op Bank cannot be done - because the email is part of 2 part ID.

So I will doubtless have to have an hour trip to Lewisham back to the nearest branch to try to sort it out.

GP - I had to go into the surgery this afternoon to do it.

I have likely got tens of changes to make.

I see Octopus require a written email request. Maybe I'll wait until after the next meter reading.

Clearly after this amount of aggro I will not be using PlusNet after my contract runs out in May.

Can't see any point in complaining to PlusNet, or OFCOM. Basically I have had an identity theft - and Plusnet and Greenby seem to think it's my fault.     

[#12]

This evening I now have nearly 600 junk emails and another 30 in my inbox. All from the same senders as before. Are all those mailing lists really sending out umpteen emails a day? 🤔 Maybe I have a suspicious mind but this is only since this migration started. Something somewhere has gone awry. Clearly no filters are in place by Plusnet or Greenby and it’s becoming beyond tedious. 

[#13]

I've been getting lots of spam emails too, though not as many as 600. And Thunderbird now magically has a Spam FOlder it never had before, and I have to check all the email that go straight to 'Spam' as some of them are NOT spam. I marks then as Not Spam but it seems to make no difference.  And emails sent using Thunderbird still aren't received, though they show as sent.  It's all very frustrating.  Not yet migrated to Greenby, as far as I can tell.

[#14]

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@Elizabeth1 wrote:

This evening I now have nearly 600 junk emails and another 30 in my inbox. All from the same senders as before. Are all those mailing lists really sending out umpteen emails a day? 🤔 Maybe I have a suspicious mind but this is only since this migration started. Something somewhere has gone awry. Clearly no filters are in place by Plusnet or Greenby and it’s becoming beyond tedious. 

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Again, why is this happening to some people but not to others?

I don't know.

[#15]

I have always used different email addresses for different activities, for the very reason that if anythng untoward happens I can trace it source. I've have two recent bouts of receiving spam mail. The first used an email address last used by me in 2017 in connection with the Local Plan my Parish Council was producing. Either bad practice has been followed with the Plan leader sending out emails via CC rather than BCC or it's the Plan Leader himself whose Address Book has been hacked. The second was to do with an American website to do with genealogy; that email address was last used in 2012, the spam quietened down but recently has burst into life again although it's now only three or four a day now..

I can use Thunderbird filters to chuck emails *to* these specific (redundant) addresses of mine into Junk automatically and then they get binned automatically. I can't block and bounce them back though.

Many years ago I started to receive vast volumes of 'backscatter', that is to say emails addressed to me (usually automated 'out of office' and the such messages) from people who received emails purporting to come from me. I was able to pin down the source of this problem to one person - in USA using Comcast - whose Address Book had been hacked. I raised a formal Abuse Complaint to both Comcast and my own ISP - and it all stopped - all in the days when such outfits were capable of listening and doing something.

Being able to tailor a specific email address to a specific function - e.g. gas, hmrc, m&s, gp, fred - was/is one very good reason why PlusNet email is so useful - I can use an infinite number of email addresses so I can see exactly who is throwing spam around - and whilst I cannot block them I can bin them automatically. And I believe this is also the reason Outlook gets the hump - they don't understand PlusNet's email address construct.

I know one can do this tailoring with gmail but gmail wasn't even around back in the day. Like a recent poster, changing one's email address these days means one has to deal with some right stupid people and intransigent organisations.