Update on Plusnet email migration to Greenby

[#1]

OK, here is a question. I am an "authorised user" on my father in law's plus net account. He is 93 and classed as vulnerable.

Will this status also have been migrated to Greenby? He basically knows how to check his email on his iPad - but is completely unable to deal with anything remotely technical.

[#2]

@tonycollinet Such data/information should be passed  over, yes - whether Greenby will absorb/act on it, is open to question.

[#3]

@tonycollinet 

If you login into My Greenby Select ->Profile  -->Extra support

Hopefully it covers everything for you

[#4]

Thanks - but there is nothing there about authorising another person to operate the account.

At the moment I am doing it "unofficially" since I have all my FIL's log on details. But when it comes to making payments in a couple of years time it should be set up properly so that Greenby recognise me as authorised to deal with payments etc, just as I now can with plusnet.

[#5]

Until I saw this thread I had no idea that this was going on. I have had nothing from PN about this, and neither has my brother.  So now I'm worried that either of us could be migrated at any time and not informed because you've not communicated with either of us so far.