Update on Plusnet email migration to Greenby

[#1]

As from yesterday it appears that all my emails have been lost from a number of folders on webmail and also do not appear on the Greenby site.

Has this happened to anyone else and how do we retrieve them?

[#2]

I was not made aware that the email was moving across to this new unheard of company.  Does it have any sort of track history?  Not happy with the transition as today my inbox got filled up with over 600 emails. 

The first I knew of it was when I got an email from Greenby advising me that I was now with them and that after the free period I will be charged £15 a year.  I never agreed to this and it was not part of my contract to which I am subscribed to until November.  I now want out of my contract as never agreed to this change!

[#3]

@Surfer 

The first I knew of it was when I got an email from Greenby advising me that I was now with them and that after the free period I will be charged £15 a year.  

Emails have been sent to contact addresses on accounts over the last few months advising of the migration of the email service. Details are here https://www.plus.net/help/email-account-changes/

I never agreed to this and it was not part of my contract to which I am subscribed to until November.

Plusnet broadband customers will not be charged for 2 yrs which is well past the end of your contract. In any case , the email service is not part of the contracted core services.

[#4]

I have done a search in my inbox and there is nor email advising of the change.  I have no idea about Greenby and no idea if they are reputable or not.  I also notice they use cloud and up to now I have been avoiding anything linked to cloud.  Whether correct or not I as do not trust anything to do with cloud as probably easy to hack.  

However the point is that I should have been notified in good time about the change instead of finding that in the space of 30 minutes over 600 back dated emails arrived in my inbox.  I am not happy with the way Plusnet treat a customer who has been with them for years.

Guess I will be joining others in leaving when my contract is up!  😠

[#5]

I also notice they use cloud

For the email service ?? Where have you seen that information ?

I am not happy with the way Plusnet treat a customer who has been with them for years.

At least the migration to Greenby is better than the alternative, discontinuing the email service completely! 

[#6]

Their website states it is a cloud based service unless I misunderstood?  It is not the cost, but the fact that it was dumped on us unexpectedly as I did not receive any notification of the change and it seems I am not alone.  Reviews of Greenby are not good.  See https://uk.trustpilot.com/review/greenby.com   However I am looking at an email supplier that allows emails to be sent direct to my POP email client and not re-directed via Plusnet.

[#7]

Their website states it is a cloud based service unless I misunderstood?

Enix do supply cloud based services but Greenby's email service won't be cloud based

However I am looking at an email supplier that allows emails to be sent direct to my POP email client and not re-directed via Plusnet.

Not quite sure what you mean here ?  A POP email client collects email from the server and both the old Plusnet & the new Greenby servers support POP clients

[#8]

Greenby keeps putting most of my emails into its Junk folder, WHY?

I found their forum & posted that question, the reply was; "Roundcube doesn't handle the spam filtering, you would need to configure that on the mail server or sub system that handle spam filtering. "

That doesn't mean anything to me unfortunately 

What do I have to do?

I use Thunderbird, latest version. 147.0.11 32-bit

Bert

[#9]

I find the roundcube dreadful and use the betterbird version of thunderbird at home - but like you I have to keep checking online or my mails dont arrive as expected. you just need to keep marking them as junk or not in roundcube on the web until it learns (well I hope it will learn!).  Ironically today it has let through something from 'Plusnet verification' saying there was a sign-attempt from unrecognized device and I need to click  blah blah blah come here little phishy ......   Seemed to be from Hungary and sadly thunderbird/betterbird didnt spot it either.  Doesn't fill me with a great deal of trust or hope in plusnet or greenby if the situation has been spotted by the phishing community

[#10]

@bertmay 

the reply was; "Roundcube doesn't handle the spam filtering, you would need to configure that on the mail server or sub system that handle spam filtering. "

That's AI bots for you!

Login to your account at Greenby.com

Select 'Manage' against your email product, Select the Settings tab and try adjusting the Anti-Spam Agressiveness slider

[#11]

PS the spam filter settings are not in the roundcube page but in the opening page where your email account(s) are listed, if you make it less aggressive it will let more through - but also more spam.  You can also whitelist if there are email addresses that keep flagging up.

[#12]

I found my way to the Greenby.com & moved the slider over to 9 less aggressive, will see how that goes.

Thanks MisterW

I would never have found that, 

Bert

[#13]

Apologies I did not make it clear.  I already have an email provider with domain@pobox.com and email sent to that address has been re-directed to Plus.net for several years.  I need their POP setting etc to enable email to go direct to my Thunderbird inbox.  However it seems that they are very IMAP orientated and I have no reason to use IMAP as an domestic use customer.

In the meantime I have noticed emails not being received i.e. replies to this and other threads on different forums?  They are not in my Junk folder.  Again it seems I am not alone with this issue.  

[#14]

Tried to Login to Greenby and got this message;  Your Greenby login will only be activated after your migration is complete. We'll notify you by email as soon as it's ready.

Strange as an email from them states;  The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your exisitng email address with the same login details.  You don’t need to worry about setting anything up right now. Simply log in with your Plusnet email credentials at greenby.com to access your mailbox and continue using your email as usual.

Seems the reviews a re correct and an awful organisation to use as the right hand doesn't know what the left is doing!  Obviously BT/Plusnet have gone for the most cost effective (Cheap & nasty) email provider available?  😠