Update on Plusnet Email Migration

[#1]

We’re continuing to make progress with the Plusnet email migration, and we appreciate your patience throughout this process.

While the migration is still underway, we’re continuing to review some of the data inputs and finalise testing for the next batch. This review allows us to ensure everything is aligned for a smooth transition and to avoid any disruption to your service.

If you’ve already received a migration notice, there’s no need to take further action—your migration will proceed shortly. We’ll provide a further update when we have something to share.

Thank you again for your understanding and continued support.

[#2]

I'm not bothered when I get moved, but I received notification 13/05/25 that I would be moving around 14/07/25,  but no progress since.

[#3]

@James_B  I have not yet received any email about the migration and I am assuming that when I do receive a notification it will give me the option to opt out as I do not use Plusnet email.

[#4]

Can you please clari4fy whether migration will be paused until the major problems with outgoing PN emails not reaching Gmail recipients have been resolved?

As things stand, the Gmail problem is so serious that Plusnet email cannot be considered a functional service.

One example.

Yesterday I  sent five test emails to various Gmail recipients.

None were delivered instantly as always used to be the case.

Two were delayed by 7 minutes each.

One was delayed by 39 minutes.

And two have effectively disappeared completely having failed to arrive for well over 24 hours.

[#5]

@PeterB1 

I asked the same of Greenby ,as far as you can via their chat agent.

The response 

[#6]

Just to follow up @Protech 's comment above, the Gmail/MS issues are totally unrelated to the migration.

[#7]

> 

@James_B  I have not yet received any email about the migration and I am assuming that when I do receive a notification it will give me the option to opt out as I do not use Plusnet email.

That option is available on the initial email, yes.

[#8]

@James_B  I have not yet received any email about the migration and I am assuming that when I do receive a notification it will give me the option to opt out as I do not use Plusnet email.

[#9]

I'm not suggesting the migration is in any way a *cause* of the Gmail/Microsoft problems.

I absolutely am suggesting that - for whatever reason - Plusnet email is currently dysfuncitonal and not in a fit state to be transferred to another company.

It would be irresponsible of Plusnet to wash their hands of the problems and crazy of Greenby to take on what would only be a whole heap of trouble.

[#10]

@PeterB1 

Greenby seem confident that the current Plusnet email issues will not be an issue on their platform 

The response from the chat agent.

[#11]

It is 'dysfunctional' @PeterB1  for sending to GM/MS hosted addresses, because they have introduced dysfunctional 'requirements'. 

[#12]

Those affected by this significant daily nuisance need to air their concerns and questions without feeling disparaged.

[#13]

And those of us who know what is apparently going off will continue to make  our  points.

[#14]

I am a long standing friend of Plusnet, not an enemy. Everyone at PN I;l've ever been in contact with about both broadband and email has been a pleasure to deal with,. So when I refer to the current PN email service as 'dysfunctional' I'm not attributing blame, just stating a fact. When stuff doesn't work, it doesn't work - even if the company operating the stuff is completely blameless!

[#15]

Thanks, Protech.

If what Greenby says is true, it's potentially enormously important and it's good of you to share.

But I know nothing about Greenby and have no way of knowing how reliable their chat response is.

On the face of it, there seems to be some reason to be sceptical.

The limited amount of information that's been filtered through to us from Plusnet via the forum suggests the Gmail problem is entirely  caused by unreasonable changes at the Google end - and is therefore nothing to do with Plusnet procedures or protocols - or indeed the Plusnet platform.

If that's the case, why should a switch from the Plusnet to the Greenby platform change anything if the platform is not the problem?

I'm not trying to be a smart [-Censored-], but I do think that's a perfectly reasonable question!

Can a friendly Superuser or someone form Plusnet staff throw any light on this?

For those of us loyal customers who WANT to keep our Plusnet addresses due to the monumental hassle of changing one's primary address but who are wrestling with whether to cut and run if the Gmail/MS issues are going to prove insoluble this stuff really matters.

Any advice more than welcome !

[#16]

I am somewhat disconcerted by Greenby's claims here.  As yet there is no clear evidence of the cause giving rise to the incomprehensible variable behaviour of these third party platforms.  Until such cause is clearly understood, there are no grounds to support Greenby's claims.

Work to understand the inconsistent belligerence from the third party email environments continues.