Update on Plusnet Email Migration

[#1]

@rockposer If you are a Plusnet customer (as opposed to any of the 'legacy' brands), you are not scheduled to move yet, and as it appears you also have a domain (with Plusnet?) you will be right at the end of the queue.

[#2]

I am concerned by the sudden leap in spam on my Plusnet linked email

[#3]

What type of spam, how much? We all get bursts of it at times.

[#4]

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@rockposer wrote:

I am concerned by the sudden leap in spam on my Plusnet linked email

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Why are you concerned?  Is not just deleting it the best way to deal with it, rather than getting stressed?  Unfortunately having email is much like having a letter box in your front door ... junk mail will pop through it from time to time.

[#5]

Re: recent Spam emails

I too have seen an odd increase in spam in two regards.

For the first time ever for approx 2 -3 weeks I saw spam on an email address that I keep primarily as my PN account default contact one and for a strictly limited other usage.

The first lot was a slew of ones about AI stuff and oddly because of the way they were crafted I could not set a rule in Outlook 2024 to filter them and they were not even flagged by Eset Internet Security as "spam".

Then I notice the additional spam of a more common every day address with the same type of spam.

That type of spam has diminished to be replaced by more conventional looking spam which is being flagged by Eset.

Yes, easy enough to delete them but especially in regard to the first case above i.e. the limited use email address is in a way a concern.....as to how the heck was that address exposed to such abuse?

FWIW I have the PN email spam filter IIRC set to moderate and over the years it has apparently block a lot because thankfully the level of spam I have seen has been limited.

Based on my experience, a supposition would be that something has changed in the PN email service that has exposed a previously (for probably in excess of 15 years) an un-Spammed email address to such tripe coming through

[#6]

That is exactly my experience. Not a coincidence methinks

[#7]

Bit of an odd reply! And in no way helpful.

Quite why you think I'm stressed about it is one of puzzlement. You are totally missing the point of my post. Nevermind, I'll mark you as ignore 

[#8]

Supposing I'm in the last phase of the email migration (and probably I am), what's the best guess as to when this might be? I don't expect a promise, just to set a realistic expectation such as "around February 2026" or "before end of 2035."

[#9]

@mhi1 When it happens.

[#10]

FWIW

I vaguely recall that there was a post that suggested that the the PN email platform had been transferred to Greenby (i.e. hosted by them already?) but the "account" migration (Greenby being responsible for the management & customer support) was what was being transferred in tranches/cohorts.

However, whatever the methodology of the migration & transfers it would be nice to be reassured about this oddity of the spam increasing for some users?  And what mitigation against spam is still running on the PN platform and based on that PN has spam filtering in place, is the same being done on the Greenby platform???

@plusnettony do you please have any insight of this?

PS I am still seeing both the AI related spam and more normal(?) looking spam.  Thankfully not at too large a numbers but annoying all the same.

PPS has anyone else duplicates of emails after deletion ?  I posited about it here where I posited that was it maybe was in some unknown way related to the Greenby transition???

https://community.plus.net/t5/Email/Odd-email-behaviour/m-p/2019716

[#11]

I have had a few more reports of spam than usual, these have been passed on to our security team. In most cases, work had already been done to prevent a repeat. 

[#12]

Strangely enough, my spam count has gone back to virtually none over the past fortnight, down from a guaranteed minimum of 5 a day for the previous month or so.

[#13]

Hi Tony

Thanks for the reply & insight.

FWIW

I have had 40 spam emails between the 4th to this morning the 10th November and all of them bar I think 2 or 3 were to my aforementioned PN default contact email address.  That, also as mentioned is a concern because it is the PN default email address which I restrict to that an a couple of other specific uses.

Now 40 spam emails may not be many to some but I over many years do not recall such numbers in such a short period of time especially to an address that has never had any spam in the past.

I will keep an eye on things and hopefully they will diminish.

Oh, are you able to give any insight about the transition to Greenby re: though you are notifying tranches of PN customer about their migration (me included now) has there been any precursor activity in respect of all PN email services are now on the Greenby platform but the migration is the "administration" transfer completions that are happening?

[#14]

Update....

More spam including another infected one cleaned by Eset and these were all to the aforementioned PN default email

And a screengrab of my 'deleted' folder showing most of the 40 odd mentioned

[#15]

I'll probably need a bit more detail. but I've passed over the screenshots to our security team.