Update on Plusnet Email Migration

[#1]

> @plusnettony is it viable to determine if the mailbox has been accessed in this manner please?

[#2]

@Townman might be best option

@plusnettony 

Tony, I will do as @Townman suggests and hopefully do that soon.

FWIW there were another 5 such emails yesterday the 13th November

I hope that when your tech team see the full headers of some of the emails that they can put a stop to them "once & for all" as it is becoming increasingly annoying....especially bearing in mind the particular account.

[#3]

Hi 

I do not.

As far as I can see all is correct, and also the fact it has happened to others is not a one off coincident.

To change the password I will need to go back to madasafish and I do not believe my password has been compromised..

I have given up now.with regards getting back my emails they have gone for good.

Since the loss on the 13th all other emails received have stayed where they should be unless I do delete them.

Everything has gone crazy. with plusnet and my email servise, I have never had the trouble i am having now in 30 years.

The imap server keeps shutting down on me. "imap server shut down by signal " plus a miriad of other messages.appear as to reasons I cannot sometimes send email.

Sometimes I cannot send anything and the mail gets returned.

Having lost all inbox messages prior to the 13th I am now worried that I will lose all my folders with the really important stuff in them.

I am going to have to migrate the folders to another email provider.

Thanks for trying to help Tony.

[#4]

FWIW

Though I have been reporting the Spam I am still a steady trickle of them across 3 off my mailboxes.

Fingers crossed that the flow will cease in due course.

[#5]

Sadly, I am still seeing a steady stream of the Spam emails.

The numbers might not be huge but are a continuing irritation

[#6]

Oh boy including this one masquerading as PN one....i have smudged out my address

[#7]

Likewise

[#8]

Thank you - if you could please, if you haven't already, send headers to the abuse team. I've let them know about this specific email. 

[#9]

Finally, an update on the migration plan.
Found this in 'My Tickets' as a 'closed' question.
Not sure it improves my expectations! 😉

Service Notification
4:04pm, Tuesday 2 Dec 2025
Email send date: 0000-00-00
Email address sent to: <username>@<username>.plus.com

Hello ,
We are making some changes to your email <username>@<username>.plus.com.

To ensure you can continue to receive a reliable and secure email service, web ve taken the decision to transfer the running of our email to the provider Greenby who will manage the service going forward.

Why Greenby?
Greenby are part of the Enix group who are one of the leading providers for email services and web hosting. You can find more information on Greenby and Enix at enixltd.com.

Greenby are one of the most reliable email providers available and can provide you with the following features:
b "Retain your current email address and inbox content
b "A specialist team to assist you with your service and any queries
b "Easy to use platform
Web ve arranged for the service to be free of charge for the first two years, Greenby will then be in touch to inform you of any future charges.

What do I need to do now?
Good news, you don't have to do anything at the moment.

We will begin transferring mailboxes from 0000-00-00. You will still have access during this time.Once the transfer is complete, Greenby will contact you via email.

Once you have been transferred, Greenby will become responsible for the personal data that is processed to provide your email service (including name, contact details, login details and mailbox data).

To find out more visit our FAQs page.

How to opt out
If you don't use your email or don't wish us to transfer your data to Greenby, you can opt out of the transfer by clicking here before 0000-00-00 .

Your mailbox will then be closed on 0000-00-00 .

If you do not opt out of the transfer by this date, your mailbox or service will still migrate to Greenby.

Please be aware that if you choose to opt out, you will lose access to your email address, email data and all mail stored within the account.

You can view Greenbyb s privacy notice by clicking here.

Thank you for being with Plusnet 

[#10]

Hi Tony

Please see the PM I sent you.