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Unable to send emails

Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Unable to send emails

I have been unable to send emails all day. I was able to send mails yesterday and have changed nothing since then. I can receive emails but cannot send through relay.force9.net. I can send emails through webmail so it seems that the relay.force9.net server is the issue. I tried getting a resolution through chat help but the girl on there was unhelpful and suggested that as I could send through webmail that there was no issue! Do PlusNet/Force9 monitor their web servers at all and is it likely that someone will realise and reboot the offending server? 

33 REPLIES
Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

I've just discovered that MY emails aren't being delivered too, although I can receive them ok.

Plusnet Help Team
Plusnet Help Team
Posts: 244
Thanks: 22
Fixes: 8
Registered: ‎09-10-2018

Re: Unable to send emails

Hi @Buggy3360 & @Wardio2, thanks for your posts and welcome to our Community Forums.

 

We're sincerely sorry to hear of your email woes.

 

There are no widespread issues with the server that we're aware of. What error message(s) are you receiving?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

No messages, simply that I am now unable to send any emails from accounts that I have been using for over ten years. I have not changed any settings, yet I am unable to authenticate on the Relay.force9.net server from any of the three devices I use. I am able to receive emails and can send emails using webmail. I cannot send emails using other email clients. 

Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

I will add that I have four email accounts using two different domain names , all of which have the same issue. The problem does not appear to be an individual account not authenticating on the server, rather that multiple accounts are not being authenticated. 

 

Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

Error messages received on my iPhone. No upgrades or changes have been made since I was last able to send emails. 

Plusnet Help Team
Plusnet Help Team
Posts: 244
Thanks: 22
Fixes: 8
Registered: ‎09-10-2018

Re: Unable to send emails

Hi @Buggy3360, thanks for the update.

 

I'm going to need to liase with our Network Infrastructure team on this one, who unfortunately left the office about an hour ago.

 

I've emailed them and added your account to my to-do list and will speak with them directly tomorrow AM, updating you by lunchtime.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

No messages OskarPapa, but I'm having the problem on both PC and iPad.

Plusnet Help Team
Plusnet Help Team
Posts: 403
Thanks: 60
Fixes: 23
Registered: ‎26-03-2018

Re: Unable to send emails

Hi @Wardio2,

I'm sorry to hear that you're experiencing this issue. Does the same problem occur when logging into the webmail platform? If you've not yet been able to try this, please click here and login using your mailbox credentials.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

No, I have just tried and any emails sent through webmail do not arrive at the destination web address. 

Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi. I haven't used Webmail before, but when I tried just now using my usual PlusNet login it showed "Login failed"

Plusnet Help Team
Plusnet Help Team
Posts: 10,054
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: Unable to send emails

Hi there.

I've raised tasks to our infrastructure engineers for further investigation.

We'll update both of you when we know more.

Apologies for the inconvenience that this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi AJ! Out of all this aggro I've discovered a different way to send email! Well, the first time I tried I got an error message "syntax error in parameters or arguments 501". But after logging on again (totally different look too) I was able to send ok. The Sent box worked too, which didn't before. Lots of catching up to do!

Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi OP. I’ve discovered that using my iPad to send results in the following error message”cannot connect to the Outgoing Mail Server for relay.plus.net. The connection to the outgoing server “relay.plus.net” failed.

Plusnet Help Team
Plusnet Help Team
Posts: 325
Thanks: 48
Fixes: 13
Registered: ‎23-11-2017

Re: Unable to send emails

Hi @Wardio2

 

Are you able to send fine on other devices, or are you getting the same error on all? If it's just the iPad you are getting this issue, I would recommend resetting your settings on the iPad and trying again.


 Dean R
 Plusnet Staff