Unable to log into webmail

[#1]

Yup, thats the one.

[#2]

@ThisisSomebody 

Are you using https://webmail.plus.net/squirrelmail/src/login.php ?

I see this using free-online

Try https://webmail.plus.net/ 

[#3]

Hi I’ve been having the same issue ref inability to login to ‘some’ legacy email accounts thru webmail - I can still login to my ……..@ic24.net email thru webmail but the ……@ageltd.co.uk emails (x2) which are sub emails to the ….@ic24.net email doesn’t login to webmail/squirrel mail - these emails are from the old ic24 and madasafish systems (fault encountered for a week). Whilst the webmail system is problematic for these two emails - all emails work fine thru a mail application (like Outlook)
I hope that there’s a solution / work around available
All the very best
AG57

[#4]

Hi I have used both the webmail links- unfortunately same issue on each for the …..@ageltd.co.uk emails (x2) - as I say only a problem on webmail not thru Outlook 😞

[#5]

@AG57  Why do you actually need to use webmail if all your emails are working through the Outlook client. when I used Plusnet email I never needed to use webmail.  You seem to have a rather complex legacy set up.

There are things going on in the background in preparation for the Greenby migration so this may be a factor in your webmail problems.

[#6]

@Dan_the_Van 

The second error message is when I use https://webmail.plus.net/squirrelmail/src/login.php.

When using the standard https://webmail.plus.net/ link I simply get a "Login Failed" error.

Had these details saved for a decade, so im 100% sure that the correct details are being used

[#7]

I'm getting exactly the same as this for a week or so. Been abroad so thought it was some router issue in my villa but still problem back home. I'm using Force9 login server.
"Error: Connection dropped by IMAP server"
Any help greatly appreciated

[#8]

Yep! Ongoing problem still with a legacy email (part of ….@ic24.net - two sub/web address emails (other prime @ic24.net working fine) - however all work thru third party email software - Outlook - it’s just webmail where the issues and problems are 😞
Anyway Plusnet CC informed us that they are aware of problems and the it’s all due to migration of webmail provision to a new provider and that they hoped all to be resolved in around 14d (that was around 1w-10d ago)
Hope info assists
Regards
AG

[#9]

I am also having a bad Email day

Very slow to log in

Keeps get stuck on continual Refreshing

When trying to send get message SMTP Error 

Red Box Failed to upload  ( attatchment )

When trying to Log Out get Application Error

Have to hit X to leave

xxxx@xxxx.plus.com

KenM

[#10]

I'm struggling to access mails via Outlook as well, getting similar connection errors. Do we know if this is actively being looked as I've mails I need to access on this account?

[#11]

Hi - I have certainly reported my issues thru Plusnet customer support- fingers crossed 🤞 they’ll get on top of the issue
All the very best
A

[#12]

There have been some intermittent webmail performance issues which seem to have been addressed.

[#13]

Ive just tried logging in today, same issue.

If im unable to access it, is it possible to request a forward put in the mailbox some of my accounts linked to it can be recovered?

[#14]

No, the mail service does not work like that.  An email address is either a mailbox or a redirect - not both.

[#15]

No problem.

Just hoping the login issue can be fixed soon then, as I have some accounts still pointed towards my xxx@xxx.Plus.net email address