Unable to log into webmail

[#1]

Hi, Anyone else unable to lo log into their webmail this morning?

I get the error "log in failed"

All my mail working ok through Outlook client though!

It's legacy Freenetname account if that makes any difference!

Thanks

David

[#2]

I am having the same problem.

Mail still coming through to mail client OK

[#3 · Accepted solution]

Hi @GoSquirrel and @robski1,

Thanks for letting us know you're having problems logging in to your webmail service.

I've sent you a private message to grab some details.

Thanks

James

[#4]

Hi James B

I am having the same problems as the other users above. Attempting to login to WebMail using my usual credentials gives Login Failed. I have noticed that WebMail home screen now says RoundCube WebMail. I'm pretty sure it used to say PlusNet WebMail

Thanks 

[#5]

Hi James, I have tried to attach a jpeg of the error message to the private message I sent you but I'm not sure it came through to you.

[#6]

For anyone encountering  / reporting this issue, it would help if you can state...

• vISP email brand
• The server selected from the third box on the logon screen
• What credential 'type' you are using - email address or account / account+mailbox

[#7]

Got it! Thanks, @robski1 

James

[#8]

Thank you @James_B  - all fixed now - very much appreciated your help.

David

[#9]

Great news @GoSquirrel 

James

[#10]

Morning James, 

As if by magic, it all came back to life about 20 mins ago.

Thanks for your help

[#11]

That's great, @jonesptotalise 

I'd just sent you a PM to let you know we'd made some further changes overnight.

Have a great weekend.

James

[#12]

Hello, 

we are also having the same problem with logging in to our e-mail. We are getting the log-in failed message when logging in via web-mail. 

Please could you help us? 

Many thanks

Cole Martin Tregaskis  

[#13]

See post #6 please.

[#14]

Hi All,

I'm running into this issue currently.
I get a "Login Failed" error when trying to sign in to the webmail client.
Attempting to use the "Basic Webmail" option gives me this error

"ERROR: Connection dropped by IMAP server.
Query: LOGOUT"

I'm not sure what the vISP brand is, but its a Plus.net adress.

Plus.net is the server

Credential is Email Address + Password

[#15]

Do you mean a @*.plus.com address?

plus.net are staff only business addresses.