Unable to SEND emails since switch to EE

[#1]

---

@SteveMJones wrote:
I'm using relay.force9.net with no issues. There was a problem with DKIM config with Greenby service, but Greenby seems to have resolved this. Hotmail and Outlook were bouncing my emails for a bit, but all seems fine now. Never had a problem yet with Gmail addresses

---

You must tell us your secret, then!

[#2]

Nothing I'm doing knowingly. May simply be down to the differences between @plus.net and @force9.net.

[#3]

Hello All

I had the same problem with being unable to send emails since moving to EE. I followed the advice to change my username to my full email address - I wasn't entirely sure exactly what steps were needed, but I hoped I'd done enough - and it seemed to work. I was able to send to any address, even the hotmail addresses which had caused the longstanding problems that have been documented here in such detail. However, since yesterday I have been unable to RECEIVE anything, in Outlook and also in Greenby webmail, which was not affected by the sending problem. Error messages refer to the connection to the server being interrupted, contact your server administrator or ISP, errror 0x800CCC0F (Outlook); and Server error, Internal error occurred, refer to server log (webmail). These messages mean little to me as a non-techie. Has anyone else got the same problem?

My apologies if there is already a thread about this. I did search for one but didn't find one - so I'm sorry if there is one and I didn't get the right keywords.

[#4]

Just reporting back that, as I reported earlier, since changing the SMTP username to the full email address everything is working although I'm still getting random error messages that eventually go away after a re-try.

I have now set up an email account with another provider and that is all working smoothly. I must say it's very nice not having the apprehension of whether I'll get an error after sending a message. I'll be phasing Greenby out gradually as I migrate my contacts and internet sellers to the new one. I'll probably keep Greenby running until they start charging for their underwhelming service then give them the boot.

@Hortense sorry to hear of your problems. Have you been able to receive messages before yesterday, i.e. had it been working after the switch to EE after you'd fixed the sending problem? If so it might be just another Greenby glitch.

Hopefully one of the talented people on this forum will be able to offer some help.

[#5]

I've just switched to EE and had the same issues with sending emails, but thanks to another thread it seems to be working now- although sometimes emails won't send straight away and get queued, but will eventually send.

Now I am having issues with sending to gmail, possibly hotmail and btinternet too, it's early days so not sure. (Idid have issues before EE but it seemed to have been fixed) I have contacted Greenby who said it's a known issue and will be sorted within a week...hahaha - I know this has been going on for months now, and said so. The bot suggested I make a formal complaint to '[email protected]', has anyone else done this, and got anywhere?