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Two copies of every Plusnet Email?

FIXED
borlandstewart
Dabbler
Posts: 12
Thanks: 4
Registered: ‎31-12-2021

Two copies of every Plusnet Email?

Any ideas why I am getting two of the same emails from PlusNet every time they send 'one'?

Thanks,

Stewart

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 20,957
Thanks: 8,448
Fixes: 113
Registered: ‎22-08-2007

Re: Two copies of every Plusnet Email?

Check your account setings.  There is a default email address and a contact one.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

borlandstewart
Dabbler
Posts: 12
Thanks: 4
Registered: ‎31-12-2021

Re: Two copies of every Plusnet Email?

Thanks Townman... I should have mentioned I'm not great at this type of thing, so although I understand what you are saying I have no idea how to sort it.

I've watched the help video too but my settings look the same as suggested... I have a Postmaster and I have a mail@ but that looks right?

Any other suggestions? Please make it simple 😳

Townman
Superuser
Superuser
Posts: 20,957
Thanks: 8,448
Fixes: 113
Registered: ‎22-08-2007

Re: Two copies of every Plusnet Email?

Take a look at this https://www.plus.net/member-centre/account/details

 

Service and billing emails are sent to both postmaster@youraccount.plus.com and the contact email address on the above page.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

borlandstewart
Dabbler
Posts: 12
Thanks: 4
Registered: ‎31-12-2021

Re: Two copies of every Plusnet Email?

So do I edit that to read the postmaster@ address or remove the mail@ and replace it with nothing?

Townman
Superuser
Superuser
Posts: 20,957
Thanks: 8,448
Fixes: 113
Registered: ‎22-08-2007

Re: Two copies of every Plusnet Email?

Fix
I think either will go. I have postmaster@ on mine.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

borlandstewart
Dabbler
Posts: 12
Thanks: 4
Registered: ‎31-12-2021

Re: Two copies of every Plusnet Email?

Many thanks for your input & solution.

Have a great 2022.