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Trying to send e-mail on my BT Internet connection (using auth SMTP!)
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Trying to send e-mail on my BT Internet connection (using auth SMTP!)
22-02-2014 2:43 PM
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Hi, my soon to be disconnected BT Internet Infinity connection is not letting me send e-mails using Plusnet. I have updated my domain and am putting in the plus net server settings ready for my migration this week.
I can rec ok, but when I send it keeps asking me for my username and password. I have checked and they are correct, the server is relay.plus.net.
It should be simple but I can't get it to work! Any ideas?
I can rec ok, but when I send it keeps asking me for my username and password. I have checked and they are correct, the server is relay.plus.net.
It should be simple but I can't get it to work! Any ideas?
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Re: Trying to send e-mail on my BT Internet connection (using auth SMTP!)
22-02-2014 3:12 PM
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I believe your broadband service needs to be active (rather than awaiting-migration) before the Plusnet mail relay allows use of authentication.
David
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Re: Trying to send e-mail on my BT Internet connection (using auth SMTP!)
22-02-2014 5:18 PM
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Oh ok. Yes I started to wonder about that!
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Re: Trying to send e-mail on my BT Internet connection (using auth SMTP!)
24-02-2014 6:28 PM
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Quote from: spraxyt I believe your broadband service needs to be active...
Also IIRC you need to be on a paid for subscription service to connect to PN relays from a non-PN network.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Trying to send e-mail on my BT Internet connection (using auth SMTP!)
24-02-2014 8:46 PM
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Hi m0bov & welcome to the forums :).
I have tested the SMTP function of your account and this should be working fine, I would suggest checking that SMTP authentication is enabled in the account settings and this should then work fine. You will of course need to make sure that the correct Plusnet username and password is being used.
If this still is not working once the service migrates please do give us a shout.
I have tested the SMTP function of your account and this should be working fine, I would suggest checking that SMTP authentication is enabled in the account settings and this should then work fine. You will of course need to make sure that the correct Plusnet username and password is being used.
If this still is not working once the service migrates please do give us a shout.
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