Totalise email suddenly stopped working

Weggy1978 · ‎22-05-2025

Hi

Had a Totalise email address for many years and it's suddenly stopped working tonight. Noticed no new emails were coming in so sent a couple of tests from other accounts and got undeliverable errors. Any ideas?

Graham007 · ‎26-09-2016

Mine too! Contacted Plusnet its a migration issue and could be off for a week. Not happy. Effects Madasafish and plus emails also.

caitep · ‎10-11-2021

[-Censored-]. A week???? Are they serious?

MisterW · ‎30-07-2007

Contacted Plusnet its a migration issue and could be off for a week. Not happy. Effects Madasafish and plus emails also.

That doesnt sound right, hang tight for a moment, we're just trying to establish the facts. It certainly doesnt affect ...plus.com emails so I'm not convinced that the response from CSC is correct...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW · ‎30-07-2007

We're advised that the problem reported this morning is specific to totalise.co.uk email and has nothing to do with any migration activity. It should be fixed very shortly...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

Should now be fixed.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

David_1 · a month ago

I have the same issue but in order to message the forum I had to register which included my email address which is a totalise.co.uk address. Strangely enough, although no other mails are getting in or out, the email containing the confirmation of forum account got through and the link worked. There are still no other emails getting through.

Townman · ‎22-08-2007

There was a network issue, which is now fixed, as can be seen by the fact that your forum registration email was delivered correctly. New email should come through fine, some emails which were not delivered will need to the sending service to try again, after their back-off periods.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Weggy1978 · ‎22-05-2025

Know it sounds odd but I had the same experience - forum registration email came through but emails from other domains I tried at the same time (NHS and gmail) bounced straight back as undeliverable

David_1 · a month ago

I have now been able to send an email from Gmail to my totalise.co.uk and one from my totalise.co.uk to Gmail successfully.

Earlier mail that wasn't received to my totalise.co.uk address will probably need to be resent by the sender.

Townman · ‎22-08-2007

@Weggy1978 wrote:
Know it sounds odd but I had the same experience - forum registration email came through but emails from other domains I tried at the same time (NHS and gmail) bounced straight back as undeliverable

The underlaying issue has been resolved. It could take a short while for external services to 'catch' the rectification.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Graham007 · ‎26-09-2016

Yes - seems to be working again now. Glad it was not the week to fix the Customer Services were saying.

Suffolkcanary · a month ago

Well mine is still not working, I can get it via webmail but that's not ideal.

MisterW · ‎30-07-2007

@Suffolkcanary please can you try your account using the 'Email diagnostics' link in @Townman s post and report the results

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

David_1 · a month ago

As a follow up to this I have had an email this morning that alleges that a "Server update completed for *********@totalise.co.uk" and asking me to click on a link to "verify my email address". The email comes from Totalise.co.uk but after hovering over this it reveals that it comes from a company called "icanndomainverifications". I have treated this as a possible scam or phishing mail and deleted it without clicking the link.