As of yesterday, I cannot send emails on totalise webmail/ Shows" SMTP Error (500):Failed to set sender "xxxxxxxx@totalise.co.uk"(<xxxxxxxx@totalise.co.uk> sender rejected (Blacklisted by local policy)). Have you resolved your issue yet and if so how please?
Sender Domain Rejected (black listed by local policy)
This issue can report as server error 550. It typically arises where a user's email address has been abused for the purposes of sending spam emails. It has nothing to do with server settings etc.
This requires intervention by staff to determine the cause of the problem and to issue advice to check your system for viruses and malware. Only after your system(s) have been affirmed to be clean can the black listing be lifted. As a precaution, you should change the password on the affected email address.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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