Someones using my email address to send spam emails - how can I stop it?

[#1]

As they still seem to be arriving not getting filtered out. I have added the address to list of blocked addresses.

[#2]

@mrwizard Forward them to: abuse@plus.net

[#3]

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@jab1 wrote:

@mrwizard Forward them to: abuse@plus.net

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Does that apply whether you have been migrated or not?

Which company does it actually go to?

[#4]

@mavison At the moment, I think it applies in both cases. It goes to Plusnet, as the address indicates.

[#5]

I have forwarded at least 4 or 5 over the past week and this has not seemed to stop them

[#6]

@mrwizard It takes time to process them. Are they all from the same 'sender', and, out  of interest, are they all the same 'subject'?

[#7]

same send different subject. As the subject has the date and time at the start in different formats presumably to evade spam filters. In addition to the boots one I getting a variant with the same layout but for an AirDrop reward

[#8]

Who is the sender - the one in the angled brackets at the top of the email?

[#9]

For the airdrop one it is Airdrop Reward <hello@vaultbenefits.net>

For the boots one hello@boots.co.uk

[#10]

But the message has the same name in front of those addresses?

[#11]

The latest ones I have had appear to come from:

"Plusnet Customer Help Team no.00534427". The address in the angle brackets varies. Its always a @plus.com address though.

BTW, I got a migration notice from Greenby a couple of weeks ago, but have had nothing further. Not suggesting its related, just wondering how log to expect this to take?

[#12]

Have you reported the PN spam to : abuse@plus.net?

Can't help with the Greenby situation, I know as much about that as you do. 

[#13]

Yes, and e-mail dropped into the spam folder as well.

Thank you.

[#14]

I am receiving a number of e-mails every day where the message header is showing ***SPAM***. This is shown in Plusnet's webmail service so it's nothing to do with my PC processing the e-mails. When my PC accesses Plusnet's e-mail servers using Outlook365 as part of Office365, the e-mails are picked up by Norton 360 and flagged as containing a virus when Outlook's Send/Receive happens. The attached file containing the virus is quarantined by Norton.

My question is, why is Plusnet's e-mail system correctly identifying these e-mails as containing SPAM, and in may cases a virus, but letting them continue into the webmail server and the servers that Outlook365 attaches to?