Trouble accessing Outlook via IMAP on new phone

[#1]

Hiya,

I've got a new phone and am now unable to access my Force9 email address. 

I have all the usernames, port numbers etc. but havent had to do this since 2022. 

Can someone from Plusnet please help? I've tried emailing support@force9.net and unforutnately it pinged back. 

[#2 · Accepted solution]

Test the email credentials via webmail : https://webmail.greenby.com/

If the credentials do not work login to the https://greenby.com/ portal and find the Username: it is the full email address of the mailbox ( not an alias ) and from the Change Password function the current password can be displayed.