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Spam emails being sent/received

FIXED
Townman
Superuser
Superuser
Posts: 27,686
Thanks: 12,309
Fixes: 231
Registered: ‎22-08-2007

Re: Spam emails being sent/received


@Townman wrote:

@plusnettony / @James_B 

... bulk application be raised to the black list bodies to ask for all *.plus.com sub-domains ...

 


On reflection might I add ALL impacted brands to the request.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

It would be so reassuring to know if this could be done and ultimately that it HAS been done 🙏☺️
grumble
Rising Star
Posts: 311
Thanks: 49
Registered: ‎15-09-2024

Re: Spam emails being sent/received

like a Labour chancellor leaves a note behind saying "We have spent all the money!"

The money was spent to bail out banks (effectively caused by unregulated practices, the regulation not being implemented by both sides of the political landscape). The money was spent with the explicit support of the opposition at that time in order to bail out the banks. Then the incoming political regime tried their very best to explicitly distance themselves and assign blame to the previous government.

(possibly best to leave politics out of technical discussions? This scenario has been analysed, in depth.)

There certainly appears to be exploitable holes which bad actors can (and do) use. There were accounts in the past (historic) which were unaffected by a previous breach. Two out of how many?

I will add that Pnet have one e-mail which is mine and has not received spam (and never has), but it is not part of the current e-mail migration.

 

Townman
Superuser
Superuser
Posts: 27,686
Thanks: 12,309
Fixes: 231
Registered: ‎22-08-2007

Re: Spam emails being sent/received

The point being made is there’s no notice of the done deed where data is stolen as might be found in other known circumstances of loss.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

Iv now been asked by Plusnet to provide a acreenshot of the error message shown when sending from Webmail.....

Webmail isn't allowing me to send from ANY of my Plusnet emails!

As soon as you click on the pencil icon to compose a new email, the edit screen shows for about 1 second and then closes again, reverting to the previous screen.

The same happens if I try to reply to an email there 😞

Im now waiting for Plusnet to call me back .....

jab1
The Full Monty
Posts: 22,384
Thanks: 7,777
Fixes: 332
Registered: ‎24-02-2012

Re: Spam emails being sent/received


@purkle wrote:

 

Im now waiting for Plusnet to call me back .....


Don't hold your breath , @purkle  - the chances of that happening is probably a great deal less than 1%.

John
purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

When I search my email address at spamhaus it says my address has no issues 🤷‍♂️

https://check.spamhaus.org/

 

Screenshot 2025-10-07 134356.jpg

 

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

The agent has been very good so far and called me yesterday as he promised 🙂

 

No one has asked me yet if I've rebooted my computer so ..... 😂😆

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Someones using my email address to send spam emails - how can I stop it?

@visionfields have your problems been resolved? If So I'd love to know what had to happen to fix it!

jab1
The Full Monty
Posts: 22,384
Thanks: 7,777
Fixes: 332
Registered: ‎24-02-2012

Re: Spam emails being sent/received


@purkle wrote:

The agent has been very good so far and called me yesterday as he promised 🙂

 

No one has asked me yet if I've rebooted my computer so ..... 😂😆


You must have found the one remaining agent who can do their job properly - congratulations!

Rebooting your computer solves everything - didn't you know that? 🤣🤣

John
purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

If Anyone mthe chance can they try their Plusnet web mail and see whether they can open the window to send a new email for more than one second? 🙏😀
Townman
Superuser
Superuser
Posts: 27,686
Thanks: 12,309
Fixes: 231
Registered: ‎22-08-2007

Re: Spam emails being sent/received

Works OK here.

Which email brand?

Is the compose set to use the main window or a pop-up window?

image.png

If a pop-up window, is there any restrictions in the browser for handling pop-up windows?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

Thanks @Townman 

it's working again now 🧝‍♂️ 🤷‍♂️😆

purkle
Grafter
Posts: 46
Thanks: 16
Registered: ‎20-12-2015

Re: Spam emails being sent/received

Plusnet now thinks that it's THEM that have blacklisted me! Apparently, 285,000 YES two hundred and eighty five thousand emails were sent from my account on Sat/Sun 27th 28th September!!!!

This case remains open

PhilipHeyes
Aspiring Pro
Posts: 196
Thanks: 89
Fixes: 1
Registered: ‎10-11-2021

Re: Spam emails being sent/received

Are we to read that as 285K messages were sent via the Plusnet SMTP servers using your email credentials ?

Perhaps there is some other explanation.