@kenm
"I am with greenby"
So am I.
"marking messages as not junk that does not work"
Seems to work for me - but may need to be done more than once.
"every wednesday since last december have had to mark message as not spam still every wednesday it goes into junk also have it my whitelist"
The identical same message, or are there some slight differences? I have a message every Friday that was being junked. I marked them as Not Spam and they are no longer treated as possible spam. (Though I also reduced the Greenby Spam filter threshold around the same time)
"Have moaned about the terrible slowness of everything always sitting watching it loading or refreshing, timing out or sever error."
Agree, the speed of operation of Greenby mail hosts is very variable at present. Am still hoping, after transition is complete, things will stabilise.
"I have been told by the machine to use a third party WHY if i cannot get my emails direct how can any other do it better?"
Not sure what's meant here.
"Also told to use a different browser, to sort out spam etc machine told me to set it at no2 , then another one told me to set it at no4/5 ??????"
A "browser" cannot sort out anything to do with spam. I take it the setting numbers refer to the level of the Greenby spam filter, accessible via your Greenby account.
"they all agree its VERY FRUSTRATING"
My question is: Why are the experiences of different users on Greenby apparently(!) so different?
My tentative and partial answer to my own question is that, with the various email problems that do exist for some users (after transfer to Greenby), their simple answer is always "It's Greenby!" - whatever "It" is.
Some of these issues (e.g. the variable server response time ) are down to Greenby - though, unlike others on here, I well remember similar issues before Greenby was even heard of! But others, such as spam, are IMO unlikely to have much to do with Greenby. Similarly, the failed delivery problem has a number of causes behind it - with the context being, IMO, the increasing security problems on the Internet being caused by AI agents and bots (so it's 'their fault') - c.f. Spam. This has caused email companies to raise and keep on raising their required standards for incoming mail (so, in a way it's 'their fault'). Also, Plusnet and Greenby haven't always kept up to speed with these changes (so, in a way it's 'their fault'). Also some Plusnet (i.e. BT) IP ranges have been identified as suspect - possibly because they have been used to send out spam (so, it's the fault of whoever caused the issue in the first place).
Currently, outgoing mail originating through Greenby is still being forwarded via Plusnet (BT) hosts. When the transition is complete presumably everything will be handled by Greenby hosts with their IP ranges. This might help improve things.
PLUS its 'the fault' of Plusnet users (or companies) who have allowed personal email addresses or account credentials to escape out into the Internet.
Be careful out there!
