Slow delivery of email!
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- Re: Slow delivery of email!
Re: Slow delivery of email!
11-12-2015 2:07 PM
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1. Are you on a dynamic IP? I suspect not - switching to FTTC will have delivered a different IP, possibly one not in the range of those known to be affected by this issue. Also the faster data speed will have helped.
2. On switch over to FTTC it can take a while for the PlusNet profile to be updated or a later ADSL update from BTOR can knock your profile back to the previous ADSL value - see the "Current Speed" link below.
If that is not correct it should change within a few hours - if CRT see this quick enough they might be able to make a manual change if that is what the problem is.
Kevin
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Re: Slow delivery of email!
11-12-2015 4:20 PM
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Thank you. No change in download speed yet but I'll leave it until tomorrow and see if it fixes itself. If not I'll start with your helpful links.
Derek
Re: Slow delivery of email!
12-12-2015 12:40 AM
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Bob Pullen
Plusnet Product Team
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Re: Slow delivery of email!
12-12-2015 5:49 AM
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Re: Slow delivery of email!
14-12-2015 10:48 AM
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I did a disconnect/reconnect due to what felt like DNS sluggishness and unreliability, now I have an abnormally long pause when sending emails.
I'm on an old static IP...but that appears to be irrelevant now.
Many thanks.
Re: Slow delivery of email!
14-12-2015 10:57 AM
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Quote from: toggie101 Has this been fixed yet?
Not yet, no.
Bob Pullen
Plusnet Product Team
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Re: Slow delivery of email!
14-12-2015 2:04 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow delivery of email!
14-12-2015 9:11 PM
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Quote from: Bob Not yet, no.
Okay-dokely, at least I now know that I don't have to faff about trying to find a fix at my end.
Quote from: Townman See http://usertools.plus.net/status/archive/1450092668.htm
Thanks, unfortunately that was posted after my enquiry here. However I'll keep an eye out for updates.
Cheers,
Tony
Re: Slow delivery of email!
14-12-2015 9:56 PM
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Bob Pullen
Plusnet Product Team
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Re: Slow delivery of email!
17-12-2015 3:26 PM
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Re: Slow delivery of email!
18-12-2015 1:50 PM
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Bob Pullen
Plusnet Product Team
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Re: Slow delivery of email!
20-12-2015 3:25 PM
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Re: Slow delivery of email!
22-12-2015 10:25 PM
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Re: Slow delivery of email!
23-12-2015 1:08 PM
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Bob Pullen
Plusnet Product Team
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Re: Slow delivery of email!
29-12-2015 11:31 AM
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