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Slow E-mail Access

Posts: 2
Thanks: 5
Registered: ‎28-03-2020

Slow E-mail Access

I have been having trouble accessing my e-mails from the very beginning of my contract. The problem has got worse over time until today I can hardly access them at all. They will not load most of the time.

On looking through the Community Forum this is a problem that has been going on for years and PlusNet does not seemed to have been able to fix. 

Everything else about the Broadband is working fine but the E-mail problem means that PlusNet is not fit for purpose and really should not be advising people to sign up. To have a problem you have not been able to fix in over ten years and not tell people must be against Trade Descriptions.

Contacting anyone about the problem is virtually impossible.


Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Slow E-mail Access

Moderators Note
This topic has been moved from Plusnet Feedback to Email.



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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: Slow E-mail Access

I assume you mean webmail ?

Is this issue is slowness etc..

If so their is a thread with a possible known fix: Standard Webmail (Round Cube) slow performance mitigation in the forum, might be worth trying this and see if it fixes your issue.

Personally I never use webmail, I download all my emails to my computer. You have better control.