Setting up E mail from scratch

[#1]

When I select 'manage my E mail' in one of the guides I get the following error message. Q.
Do I need to create a Mailbox first?
  Dave
[ If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
If you have recently joined PlusNet
It may take up to 30 minutes until you can access this feature of your account. Please try again later. Go back

[#2]

Hi there,
I've just tested that for you from here and it seems to work fine from your account so I'm assuming this is no longer an issue for you.
Please let us know if otherwise.
Adam