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Setting Plusnet emails to an Android Smartphone - Is there a way?

ianb2640
Newbie
Posts: 7
Registered: ‎26-08-2010

Setting Plusnet emails to an Android Smartphone - Is there a way?

Hi I have a Samsung Galaxy S phone and have been struggling to set up my plusnet email to be accesses by my phone. heres what I have tried:
POP icon - click
"Set Up email" heading:
Email address - I enter my address
Password - I enter my usual plusnet password
click option for 'manual set up'
"Add new email acc" heading on next page:
It offers me three types of account to choose: 10 POP3 2)IMAp 3) exchange
I click POP3 option
aks for usename - Iave tried both my normal username and username +mailbox
Password - it is pre populated, so I continue
Pop3 server - is pre populated with my username.plus.com - I change to "mail.plus.net"
Port - prepopulated with "110"
Security type - pre populated with "none"
Delete email from server - pre populated with "never"
I click next and "checking incoming server settings" is displayed
after a moment or two the next page is headed"outgoing server settings"
SMTP server - pre populated with "my username.plus.com" - I change to "relay.plus.net"
Port - pre populated with "587"
Security type - pre populated with "none"
Require sign in is is checked - I've tried leaving it checked and and un checked
username - prepopulated with my username
password - prepopulated with my password
click next
"checking outgoing server settings " appears
then I get "set up could not finish. Unable to open connection to server

I click Ok and it takes me back to "Outgoing server settings" page
Can anyone help please?
Thanks
30 REPLIES
Superuser
Superuser
Posts: 6,903
Thanks: 948
Fixes: 58
Registered: ‎30-07-2007

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Quote
Port - pre populated with "587"

You need port 25 for the outgoing server.
And if you have sign in checked on the outgoing server then the username/password need to be your main username/password i.e the one you use to sign in to the plusnet portal.
You may find that outgoing mail via relay.plus.net doesn't work when connected to your mobile network in which case you need to send using the mobile network's smtp server.
ianb2640
Newbie
Posts: 7
Registered: ‎26-08-2010

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Thanks for advice. it allowed the set up process to complete. This got me further than before.
However whilst I can email from my phone, and it appears as though sent from my plusnet email, I am not receiving any emails on my phone, despite them reaching my plusnet account.
Can you think of anything I have missed?
Thanks
Ian
Superuser
Superuser
Posts: 6,903
Thanks: 948
Fixes: 58
Registered: ‎30-07-2007

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Are you also collecting emails from that mailbox with another PC ? if that's using pop3 then it will probably be set to delete messages from the server once downloaded, hence when you check on your phone there are non there anymore...
Failing that , are you getting any errors reported when you try and get mail on your phone ?
ianb2640
Newbie
Posts: 7
Registered: ‎26-08-2010

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

HI
I view my plusnet emails using window live on my pc. What do I need to do if as you suggest it is set up to delete emails from the plusnet server once transferred to my PC?
THanks
Ian
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

You'll need to remove the POP3 account and re-create an IMAP account. We have a guide here to help you through this process. Set up an IMAP account on your phone too and you're good to go.
ianb2640
Newbie
Posts: 7
Registered: ‎26-08-2010

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Ben, you beauty
after 4 weeks of trying its now sorted.
Cheers
Ian
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Glad to hear it Smiley
learnerdriver
Newbie
Posts: 2
Registered: ‎01-01-2011

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Hi I have a Samsung Galaxy S phone and have been struggling to set up my plusnet email to be accessed by my phone.
Heres what I have found worked for plusnet  after searching the forums
In addition, there is a useful guide to setting up pop3 and imap on know your cell
POP icon - click
"Set Up email" heading:
Email address - I enter my email address
Password - I enter my usual plusnet password
click option for 'manual set up'
"Add new email acc" heading on next page:
It offers me three types of account to choose: 1) POP3 2)IMAp 3) exchange
I click imap option
asks for username - I have used username + mailbox
Password - it is pre populated, so I continue
Pop3 server - is pre populated with my username.plus.com - I change to "mail.plus.net"
Port - prepopulated with "143" - i was advised to use 125 by the technical team, however I found that 143 worked instead !
Security type - pre populated with "none"
Imap path prefix - prepopulated with optional
Delete email from server - pre populated with "never"
I click next and "checking incoming server settings" is displayed
after a moment or two the next page is headed"outgoing server settings"
SMTP server - pre populated with "my username.plus.com" - I change to "relay.plus.net"
Port - pre populated with "587", changed to 25
Security type - pre populated with "none"
Require sign in is is checked - I've left it checked
username - prepopulated with my main a/c username
password - prepopulated with my password
click next
"checking outgoing server settings " appears
then I get "set up finished".
You can now select Account options:
Email checking frequency (15 minutes by default),
Send email from this account by default (check box),
Notify me when email arrives (checkbox) -- make your selections and tap Next
you are then giving two final options
Give this account a name (optional)
Your name to be displayed on all outgoing messages
hope this helps
chris h
MJK64
Newbie
Posts: 2
Registered: ‎06-01-2011

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Hi,
I am having email problems with my Nokia 5800 Vodafone phone. These are the settings I have been using for my outgoing emails but they just won't send. Sending using my hotmail account is fine as it uses the smtp.live.net outgoing server. With plus I have tried both relay.plus.net and send.vodafone.net to no avail. I read on line that I could use vodofone's portal 360.com as an alternative but this didn't work either. Below are my settings, can you help pleaseHuh
Email address: as per my email address
User name: portal log in ID
Password: portal password
Outgoing server: smtp.vodafone.net
Access point: Contract WAP
Security: Off
Port: 25
MJK64
Newbie
Posts: 2
Registered: ‎06-01-2011

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

I have just found these other settings on a previous posting but they don't work either:
smtp.360.com, SSL on, port 465
My phone does get as far as saying 'Sending..' but then comes up with an error.  Cry
Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

See link below for al the likely SMTP servers you may need to try when connected to Vodafone
http://www.filesaveas.com/gprs.html
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Ampers
Newbie
Posts: 1
Registered: ‎07-01-2011

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

I have followed all the suggestions on my HTC Desire but can't get through on IMAP
My phone settings are as follows:


Username: "username@username.plus.com" - I left out the actual name - but I used my default mailbox name.
Password: "**************" (Verified three times and is correct)
IMAP Server: "imap.plus.net"
Security Type: "None"
Authentication type: "PLAIN"
Port: "110"
IMAP path prefix: "Automatic using NAMESPACE if available" - This seems greyed out though.
Use compression on network:
----- Box Mobile ticked
----- Box Wi-Fi ticked
----- Box Other ticked


When I click next, a page comes up "Checking incoming servers settings" and then a window comes up saying "Setup could not finish (after about half a minute).
Can anyone give me some idea where I am going wrong?
Ampers
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Quote
Username: "username@username.plus.com" - I left out the actual name - but I used my default mailbox name

That's your issue, the username should just be your username and not the email address.
So if your username is ampers, then sign in with ampers. If you have a mailbox called fred@ampers.plus.com then sign in with ampers+fred
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mouse
Grafter
Posts: 32
Registered: ‎21-01-2009

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

I too am having problems setting up an internet connection to my Desire, I have my Vodafone e-mail set up but cannot get my e-mail set up from Plusnet on my home computer to forward to the Desire, I would also like to keep the originals on Outlook 2007.
Any ideas?, I've tried the above suggestions but to no avail.
Many thanks