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Sent Mail not being saved

CWatters
Grafter
Posts: 39
Thanks: 6
Registered: ‎19-02-2008

Sent Mail not being saved

Son is using "Mail" that comes with Win 10/11. When he sends a message it appears in the "Sent Items" folder for a few seconds then disappears. However no copy is saved in the "Sent" folder.

 

Do Plusnet have an upto date page that lists the manual settings to configure Mail for use with Plusnet so we can check its all configured correctly?

 

 

 

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,786
Thanks: 5,243
Fixes: 420
Registered: ‎30-06-2016

Re: Sent Mail not being saved

@CWatters 

The settings are here. https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

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CWatters
Grafter
Posts: 39
Thanks: 6
Registered: ‎19-02-2008

Re: Sent Mail not being saved

Thanks. Couldn't solve the problem MS Mail so switched him to Thunderbird which works fine with same settings.

Townman
Superuser
Superuser
Posts: 23,210
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Sent Mail not being saved

This is a known issue with WIn10 Mail - not a great email client!

Windows 10 Mail App is auto-deleting Sent emails (thewindowsclub.com)

 

This has nothing to do with Plusnet, nor the email settings.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.